Lead Product Specialist Jobs

Job Number: 35679

Position Title: Lead Product Specialist

External Description

External Posting Title: Product Specialist/Senior Product Specialist, GCS – Advanced Product Support

Our Company

Informatica Corporation is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Our Team

Our team provides technical support for Informatica products. Informatica is complex, enterprise-level software application used by fortune 500 organizations. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 11 years, in customer loyalty for the Data Integration sector, within the globe

Your Opportunity

We are looking for a Lead Product Specialist, with a proven record of accomplishment in technical field to join our Advanced Support team.

As an employee with Informatica,

• You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
• On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
• Thriving in a fast-paced MDM environment, you’ll work with our MDM customers and solve their complex technical problems, related to MDM product and its peripheries like database, OS, App-servers etc.

Our Ideal Candidate

• You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
• You are comfortable to program in JAVA and have in-depth knowledge on Programming and systems (OS, Networks)
• You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
• Is comfortable working both independently and collaboratively?
• You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
• Inspire and motivate people to rally support behind the vision, make it sharable by everyone.
• Applying your superior business acumen and resource management skills you meet requirement and set the example for good work procedures. In addition to the attributes mentioned, you’ll also be able to:

Your Responsibilities

This key individual will serve as Product Specialist for both internal and external customers. This position will also work closely with internal development and support staff to solve technical product problems and provide third line support. Primary responsibilities involve troubleshooting complex technical problems and working with the customer and Informatica development to resolve technical roadblocks. Will also facilitate, drive and support the customers' implementation process, working closely with our customers' implementation teams and Informatica technical support. He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Additional responsibilities include but are not limited to the following:

• Conduct brown-bag sessions and customer webinars to share the learnings from different MDM customer implementations where you are involved. Also author, edit, publish and maintain an on-line knowledge base of known issues/solutions.
• Provide regular reports for management that measure the effectiveness of the technical support functions
• Provide technical support to partners, sales engineers and post-sales consultants via telephone, email, and the web.
• Reproduce product behaviors to determine the problem root-cause(s), issue workarounds and solutions.
• Coordinate with Master Data Management (MDM) Quality Assurance and Engineering teams to provide assistance in identifying, reporting, and resolving product defects.
• Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.

Your Qualifications

• Constructively work together as a team, sharing ideas and resources.
• Ability to work with minimum supervision.
• Experience in Windows and UNIX flavors of operating system
• A high degree of analytical and problem-solving abilities.
• A BS/MS in Computer Science or related technical field,
• Hands-on experience trouble shooting Java and J2EE related errors
• Excellent grasp of relational database management theory and practice.
• Ability to work under own initiative and respond to peaks in demand.
• Development and/or support experience with J2EE applications, especially implemented on Jboss, WebLogic and WebSphere is a plus Excellent written and verbal communication and problem-solving skills are essential.
• 10+ years of industry experience in supporting mission critical software components.
• Prior experience in troubleshooting problems to the source code level in Java is required

Informatica offers a competitive compensation package that includes base salary, medical/dental, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com.

City: Toronto

State: Ontario

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Lead Product Specialist

Remote LinkedIn Hashtag

Company Profile

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited