Lead, Housekeeping Services Jobs

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer , we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. Bring your unique blend of skills and expertise to inspire people who play a role in the care continuum. Together, we create great workplaces.

We have an exciting opportunity as a Full Time Lead with Housekeeping Services to join our team at Abbotsford Regional Hospital located in Abbotsford, BC.

Build on your career experience as you:

• Implement the day-to day operations of housekeeping services for an assigned site and /or site-wide facilities/building.
• Participates in committees and meetings involving clients, contractors and residents/patients and other stakeholders, as designated by the Manager.
• Interviews applicants, determines orientation and training, familiarizes staff with new procedures, conducts performance evaluations and resolves disciplinary matters. In collaboration with the Manager, initiates disciplinary action up to and including termination.
• Investigates and resolves operational issues involving service level concerns or staff performance issues.
• Interprets and administers collective agreements. Provides input into site-wide budget requirements, monitors expenditures, and provides analysis reports to the Manager.
• Supervises staff at designated site, schedules shifts, statutory holidays, vacations and relief, approves over-time and leaves of absence for staff.

Are you motivated to join us? We will be looking for you to have the following:

• Diploma in Business Administration or related discipline;
• Plus a minimum five (5) years’ recent related experience in housekeeping services in a health care environment; or an equivalent combination of education, training and experience.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Manager, Housekeeping Services, the Lead oversees the day to day activities of housekeeping staff as directed by the manager, by supervising and providing leadership, determining priorities and ensuring workflow efficiency and customer service targets are met. Develops and monitors the budget for the assigned site, and assists the Manager in the monitoring, analysis, reporting of quality assurance and control initiatives for housekeeping services for site-wide facilities/buildings. Assists the Manager with site-wide program planning, implementation of best practices, new systems, policies and procedures, services delivery and evaluation. As directed by the manager, investigates and resolves site-wide operational issues involving service level concerns and/or staff performance issues.

Responsibilities

• Develops and monitors the budget for designated site. Provides input into site-wide budget requirements and monitors expenditures and provides analysis reports to the manager.
• Ensures materials and requirements meet established standards and applicable policies, practices, and procedures are understood and followed. Recommends, plans, and organizes the efficient use of space and equipment in respective work areas.
• Contributes to the departmental strategic plan and related projects and initiatives by identifying goals and objectives for the portfolio providing feedback on activity levels and ensuring services address established goals and objectives and meet organizational service requirements. Makes recommendations to the Manager as required.
• Assists the Manager in the audit processes, against prescribed performance criteria in the performance of quality assurance responsibilities. Compiles data and assists in developing indicators that summarize issues by specific criteria. Presents data and makes recommendations in order to focus on areas that need further support.
• Participates in committees and meetings involving clients, contractors and residents/patients and other stakeholders, as designated by the Manager.
• Promotes service excellence, evaluates operations and develops improvements in operating processes and equipment to maximize productivity, and service levels throughout the site. Implements pilot projects as directed by the Manager and oversees the implementation of trial testing of new equipment, systems, processes, or other initiatives. Provides reports on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement and makes recommendations as required.
• Assists with the development, monitoring and updating quality improvement initiatives to ensure service quality standards are maintained. Diagnoses service level failures and takes corrective action to prevent recurrence.
• Monitors the daily work activity of personnel at site-wide facilities/buildings to ensure compliance with safety procedures set by the department and regulatory agencies, such as WorkSafe BC (e.g., WHMIS).
• Implements the day-to-day operations of housekeeping services for an assigned site and/or site-wide facilities/buildings, and ensures effective housekeeping services are implemented maintaining an overall effective forecasting and utilization of respective personnel and equipment. Investigates and resolves operational issues involving service level concerns or staff performance issues.
• Interprets and administers collective agreements. Participates in investigations of, and response to grievance and routine confidential employees’ issues. Participates in essential service designation planning input as required.
• Supervises staff at designated site and/or site-wide facilities/buildings, schedules shifts, statutory holidays, vacations and relief, approves over-time and leaves of absence for staff. Interviews applicants, makes staff resource planning and selection decisions, establishes performance expectations, determines required orientation and training, conducts related training and orientation for staff as required, familiarizes staff with new procedures, conducts performance evaluations and resolves disciplinary matters. Where necessary in collaboration with the Manager, initiates disciplinary action up to and including termination.
• Works with the Manager to determine and implement best practices including conducting research as required and participating in preparation of business cases relating to operational planning and quality service improvements.

Qualifications

Diploma in Business Administration or related discipline plus a minimum of five (5) years’ recent related experience in housekeeping services in a health care environment, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Computer literacy with word processing, spreadsheets and database programs.
• Demonstrated ability to function effectively in a highly dynamic environment.
• Working knowledge of applicable regulations, legislation and collective agreements.
• Physical ability to carry out the duties of the position.
• Demonstrated ability to be effective in an environment subject to continuous change.
• Demonstrates ability to communicate effectively including collaborating within a team environment and to make presentations to groups.
• Demonstrated ability to lead, plan, manage, implement, organize and problem solve.