It Support Administrator (Contract)

Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Please note, this is a temporary position through our staffing partner. The length of contract is 12 months with the possibility of an extension.
IT Support Administrator (Contract)
Waterloo, Canada
The IT Support Administrator will be responsible for the consistent delivery of exceptional IT support. Specialization within Development & Engineering Support will be the focus of this role. Additional responsibilities will include working through issues, projects, and focus on setting the standard on quality of service.
Responsibilities:

• Ensure timely follow up and status updates until issue is resolved.
• Perform related duties as assigned or requested.
• Maintain up to date patching and implement security endpoint remediations.
• Provide direct support for Windows, Linux, and MacOS endpoints. Ensuring they are up-to-date and complaint with corporate IT standards.
• Assists in providing root cause analysis and resolutions to trending end user issues.
• Provide technical support on incoming hardware/software issues and service requests.
• On-call assignments required to expertly support our global 24/7 business operations.
• Providing first-level support for IT-related issues and questions from employees in a Developer and Engineering support dept at SIE.
• Create and maintain internal KB documentations with an attention to detail.
• Collaborating with other IT team members to identify and resolve systemic issues.
• Ensure proper update to inventory and asset management system.
• Address high priority issues quickly and thoroughly.

Qualifications:

• Experience supporting cloud-based IT environment (O365, GSuite, Box, SAP, Okta …etc.).
• Must have solid experience with Windows 10 and macOS, especially in an enterprise environment.
• Experience with supporting mobile devices (iPhones, Android Smartphones, and tablets) under MDM solution.
• At least 3 years of on-site desktop support and customer service support experience.

Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.).

• Ability to analyze test results or error logs.
• Solid understanding of Active Directory user and Exchange mailbox administration.
• Experience with enterprise ticketing systems (Service Now, Remedy, JIRA…etc.)
• Good sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.
• Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
• Ability to comprehend the consequences of situations and take appropriate actions or advance for timely resolution.
• Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.
• Ability to work varying hours, including evenings, weekends, and holidays as required.
• Experience supporting/solve in a SCCM and JAMF environment.
• Ability to move or lift heavy objects weighing up to 50 lbs.

Desired qualifications:

• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.
• Microsoft or Apple certifications preferred but not required.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information, or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.