Investment Specialist-Mutual Funds, Bmo Investment Centre (Virtual - Bilingual - French And English)

Language requirements for the role: French and English Language requirements for the role: French and English
Are You Ready to Build Your Career in the Financial Services Industry while Working From Home?
Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.
Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!
Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Guides customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.
Qualifications:

• Probes to understand customer needs and advises them through their unique investment needs.
• Analytical and problem solving skills - Good.
• Collaboration & team skills - Good.
• Broader work or accountabilities may be assigned as needed.
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to senior managers as required.
• Analyzes issues and determines next steps.
• Analytical and problem solving skills - Good.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Verbal & written communication skills - Good.
• Completed Canadian Securities Course (CSC) or IFIC course / licensed as an Investment Representative with MFDA
• Verbal & written communication skills - Good.
• Primary Inbound call centre role that may require some outbound calls to customers and proactively seek opportunities to enhance customer experience by providng products that meet investment needs.
• Maintains the confidentiality of customer and Bank information.
• Provides professional quality sales and service for customer and prospect inquires, issues and requests.
• Specialized knowledge.
• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Some understanding of Risk Management & Compliance.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Collaboration & team skills - Good.
• Knowledge of BMO Investment products and services.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
• Organization skillls - Good.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Specialized knowledge.
• Knowledge of competitive market place trends and product offerings.
• Organization skillls - Good.
• College or University diploma/degree or equivalent work experience.
• Achieves sales targets with a focus on relevant investment products.

We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.