Infrastructure Analyst Jobs

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy, and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver, and Calgary.

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences, and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value, and diversity of all.

Our Toronto office is currently seeking an Infrastructure Analyst to join our Information Technology team. The ideal candidate will be responsible for the datacenter operations and installation, management update of Windows / VMWare servers. You will also be responsible for the overall administration of all systems, implementation and recommendations that will contribute to the architecture and vision of new and/or existing infrastructure solutions.

As well you will be expected to be contribute towards the design, specifications and testing of technology infrastructure. This role requires a team-oriented approach, with the ability to work with people at all levels of responsibilities and a willingness to accommodate a flexible work schedule including on-call responsibilities.

The successful candidate will be responsible for:

The independent administration and maintenance of the operation of critical system infrastructure which may include:

1. Microsoft Azure/Microsoft 365 platform;
2. Microsoft SCCM infrastructure – application and patch delivery and management;
3. Microsoft Active Directory (Advanced level);
4. Microsoft Windows Server administration and support;
5. Data Centre, physical server and storage infrastructure;
6. Data backup system including backup software and hardware;
7. Virtualization infrastructure (VMware) administration and support;
8. Storage administration, support and provisioning;
9. Data communication links for WAN and ISP;
10. Internetworking switches and routers (Dynamic routing protocols and switching).

• Supporting the Help Desk to resolve escalated issues as required.
• Developing and maintaining documentation on system infrastructure, design and procedures.
• Conducting preventative maintenance on systems, including testing, and installing vendor provided upgrades, patches, etc.
• Proactively managing infrastructure to ensure capacity, availability and stability are maintained as per firm business and technical requirements.
• Responding to the Firm’s monitoring and alerting solutions to maintain the reliability of devices, applications, and services.
• Responsible for advanced troubleshooting of infrastructure and available for call out and shift work 24 hours a day, 7 days a week as requirements dictate.

The successful candidate must have the following education, experience and/or demonstrated skills:

• Related College Diploma or professional certification.
• Ability to communicate effectively in multiple mediums including writing and on the phone.
• Working knowledge of networking concepts, including LAN/WAN infrastructure and TCP/IP routing, storage and virtualization.
• Proven critical thinking and analytical / problem solving skills.
• Proven interpersonal, customer service and relationship-building skills that create effective working relationships with people at all levels within the Firm.
• Microsoft and Cisco certifications an asset.
• Present yourself professionally in internal and external meetings.
• Law firm and multi-office experience an asset.
• Willingness to be accessible, adjust work schedule, and provide support outside of normal business hours (including evenings and weekends), as required.
• Open to learning new processes and technologies.
• Ability to balance changing priorities each day.
• 5 - 10 years IT working experience working administering networks and enterprise applications.

Employment Type: Permanent, Full-Time (Hybrid)

What we offer:

• A business casual dress code (client/day specific)
• RRSP Matching Program
• Competitive compensation + Extended Health & Dental Care
• A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training, and support on an ongoing basis.
• Employee referral bonus.
• A hybrid work environment
• Diversity and Inclusion Centric Culture
• A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
• Education/tuition allowance
• Opportunities for personal and professional growth
• Fitness Reimbursement Program

Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.

Please contact our recruiter for any questions, accommodations, or specific requests. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.

We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.