Hotel Manager On Duty - Year Round - Full Time

Year Round

WHAT’S IN IT FOR ME?

Resort Perks:

• Staff room rates at all our hotels;
• Staff priced meals & Starbucks treats;
• Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster!
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

The Hotel Manager on Duty is assigned to our largest lodging property, the Village Suites. Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

This role works in close collaboration with the Director of Hotel Operations, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures.

Year-Round, Full-Time Hours With Health & Dental Benefits

Hourly Rate of $21.81

WHAT WILL I BE DOING?

• Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events.
• Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
• Participates/Follows/Implements corporate initiatives
• Support a culture of strong and meaningful communication and recognition of efforts.
• In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards.
• Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
• Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
• Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests.

WHAT DO WE NEED FROM YOU?

• 2 years’ experience within Front Desk or Housekeeping operations
• Attention to details relating to guest room and public space conditions
• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
• Excellent communication and
• Hotel management, hospitality management or business management diploma / degree
• Proven ability to engage and recognize employees
• Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Winter at the Resort boasts 43 ski and snowboard trails across 365 skiable acres, enhanced by a world-class snowmaking system. Summer months offer a variety of activities including golfing at Monterra Golf, playing on the attractions in the Adventure Park, and hiking or biking in the 30km trail network in the Explore Park. At the base of the Mountain, guests can enjoy a stay in one of the 1,000 luxury accommodation units and experience an assortment of unique concept restaurants, bars, and retail stores in the pedestrian Village. With 53,000 square feet of state-of-the-art conference space, Blue Mountain caters year-round to groups and special events. Blue Mountain is owned by Alterra Mountain Company. Visit www.bluemountain.ca for more information.

Alterra Company Overview

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

For more information, please visit www.alterramtnco.com.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.