Health And Operations, Project Manager

Application Deadline: 19 May 2023

Department: Batay, 1 Promenade Circle, #315, Thornhill, ON, L4J 4P8

Employment Type: Full Time

Location: Promenade - 315

Reporting To: CEO

Description

The Project Manager, Health and Operations, is pivotal in leading specialized projects and initiatives to achieve organizational priorities. Projects primarily include program growth initiatives, existing system enhancements, new system implementations and process changes. The incumbent is responsible for building and engaging teams of key stakeholders that enable the fulfillment of project goals. Moreover, the incumbent performs the evaluation of processes, identifies and articulates vulnerabilities and obstacles, and collaborates with key stakeholders to deliver quality solutions that help enhance the efficiency and effectiveness of the organization while also ensuring to align with the organizational mission, mandate, key strategies and goals.

Key Responsibilities

• Other duties as assigned
• Manages and takes responsibility of smaller tasks or individual projects
• Works in conjunction with Reena Procurement Department on all tenders, bid proposals, purchase orders and vendor service needs
• Oversee all project activities and be the main point of contact for partners, stakeholders, and the field staff
• Prepares, maintains, and distributes meeting minutes as needed
• Leads and motivates the project team, coordinates work with consultants, internal and external stakeholders, and volunteers for the flawless execution of projects
• Creates and maintains comprehensive project documentation, plans and reports
• Monitors project progress and handles any issues that may arise
• Travel to/from Reena, Reena Foundation and Batay Reena locations as needed
• Responsible for overseeing the planning, development and execution of project deliverables, leading project planning, action plan and monitoring processes
• Responsible for ensuring all project-related costs are within the approved budget(s)
• Develops and implements solutions to any issues, and recommends improvements
• Maintains transparency and ensures that all practices follow all applicable ministry, legal and legislative requirements, where applicable
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Coordinates and attends project meetings, and acts as a lead where necessary
• Reviews, recommends and administers contracts and proposals for various services

Project Management:

• Collaborates with content experts to establish project foundations, including baseline data, and scoping of project.
• Identifies documents and monitors project risks and mitigation strategies throughout the project lifecycle, in collaboration with department leads.
• Analyses project and change requests, their impact to the project portfolio and escalate concerns to stakeholders.
• Develops contract and agreement documentation related to projects.
• Participates in sector-wide forums, initiatives and projects.
• Maintains project timelines, deliverables and team activities.
• Conducts retrospective reviews to enable change and improve future projects.
• Contributes to progress reporting on projects as required for senior management and the board of directors.
• Leads development of complex and specialized project plans.

Process Development & Optimization

• Develops process maps to introduce updated or new processes and to clarify department, team, and individual roles and accountabilities within the workflow.
• Works cross-functionally as a thought leader and partners with other department heads to identify process gaps/risks.
• Facilitates strategic decisions by key stakeholders by sharing context and building a process that delivers on organizational goals.
• Assists in selecting, implementing and adopting various technological tools, automation and applications to increase productivity within the organization.
• Builds change management plans to resolve, streamline and optimize workflows.
• Stays up to date with the latest technology and improvement strategies.

Research Analysis

• Be a resource for other staff members and students.
• Liaises with other community agencies that can provide useful data and insights.
• Consolidates information into digestible dashboards, reports and actionable items.
• Researches sector-related trends and competitive intelligence and prepares presentations to support management approval of proposed growth plans.
• Leads, conducts and gathers organizational data requirements, utilizing various techniques to engage stakeholders and key subject matter experts.
• Recommends changes and improvements based on research findings.

Skills, Knowledge And Expertise

3-5 years of relevant experience in health or social service management

Bachelor's Degree, Business Management, or equivalent

Project Management Professional (PMP) designation or working towards

Excellent comprehension and use of Microsoft systems (Excel, Word, PowerPoint, MS Project)

Demonstrates strong leadership and ability to work well with others

Ability to quickly conceptualize, understand and apply business requirements in a methodical and explanatory method

Experience in the not-for-profit sector an asset

Benefits

Good workplace culture

Hybrid work system

Extended Healthcare and Dental Benefits

Be part of an organization with purpose