Fixed Operations Manager Jobs

The Opportunity

The Lounsbury Truck Centre in Moncton is looking for a Fixed Operations Manager to oversee the Service and Parts departments of our Moncton and Fredericton locations.

Reporting to the General Manager, the Fixed Operations Manager is responsible for the strategic direction and leadership of the service and parts department, which includes in-house technicians, parts, and service administration. A successful candidate will be required to effectively and efficiently manage the development and directions of the parts and service team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction.

Why Work with Us?

The Lounsbury Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:

• Group Benefit Plan including health, dental, vision, life insurance, that begin on your first day
• Pension Plan
• Great work culture
• Employee discounts on cars and furniture
• Competitive Wages

Responsibilities

• Work on process improvement projects to ensure good processes and communications are being achiever between departments.
• Monitor departmental performance against goals to ensure that progress is being made.
• Assist with recruitment, hiring, and performance management.
• Manage departmental expenses for parts and service departments.
• Manage annual inventory counts.
• Measure and monitor key customer service areas including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.
• Develop new business strategies in the parts and service departments to improve corporate performance.
• Occasionally, handle escalated customer inquiries.

Qualifications

• Effective attention to detail and a high degree of accuracy.
• Post-Secondary education is an asset
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
• Previous management experience in a technical environment.
• Sound analytical thinking, planning, prioritization, and execution skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Must have a mechanical aptitude.
• Effective leadership skills, with a strong focus on operations and business processes.