Dual Floor Supervisor Pit Manager

Job Type: Part-Time Dual Position

The Gateway to Your Future

As the Pit Manager, you are a vital member of our operational team, leading staff and inspiring them to be their best. If you love being in the heart of the action, working with a dynamic mix of people and delivering premium customer service, this is the opportunity for you.

Gateway offers you the opportunity to advance your career in a thriving national company that rewards hard work. The Pit Manager is an experienced and enthusiastic team leader, responsible for table games operations and managing Dealers and Dealer supervisors. This crucial position calls for a solution-orientated professional with sound judgment and the skills needed to ensure smooth and efficient table game operations. As an added bonus, you will work in the heart of the action.

We Provide

• Development and training opportunities
• Full benefits package for full-time employees
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Retirement savings plan
• Exciting, supportive and fun work environment

Key Responsibilities

• Oversee human resources issues and support staff development initiatives.
• Generate feedback from Tables staff and communicate feedback to management.
• Manage Tables staff to achieve and maintain a high and consistent level of job performance and customer service.
• Work closely with department managers, staff, and external regulatory authorities to ensure the smooth operation of the gaming floor.
• Supervise and observe Dealers and Dealer Supervisors.
• Deliver effective and efficient customer service.
• Identify opportunities for revenue growth through business proposals.
• Resolve conflicts as they arise to maintain good guest and employee relations.
• Maintain and review staff schedules and report all shift activity.
• Demonstrate a thorough knowledge of gaming regulatory policies.

What You Bring

• Refined understanding of overall Casino operations
• Ability to work a flexible schedule and a willingness to work a variety of shifts.
• Working knowledge of word processing software, spreadsheets, email, Internet navigation, and presentation software.
• Minimum three years of gaming experience or dealing a variety of games.
• Proven leadership and communication skills, both written and verbal.
• At least one year of experience as a Dealer Supervisor.
• Positive energy and exceptional customer service skills.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.