Dual Clinic Manager Jobs

Position Title: Dual Clinic Manager

Job Type: Permanent Full-Time

Job Location: Hermitage & Capilano Medicentres Clinics

Reports to: Regional Operations Manager

Date Last Updated: April 2023

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”

JOB PURPOSE:

Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Dual Clinic Manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.

JOB DIMENSIONS:

Staff: Medical and Non-medical staff

Financial: Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA.

Other: Responsible for training, coaching and direct supervision of medical and non-

medical clinic support staff.

PRINCIPAL RESPONSIBILITIES:

Clinic Management and Oversight

• EMR trainer for new physicians
• Ensures standards of cleanliness and safety are maintained
• Ensures that company policies, processes and procedures are adhered to
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Performs other duties as assigned
• Responsible for all aspects of performance management, performance reviews and progressive discipline
• Ensures the EMR is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Ensures optimal levels of medical and office supplies
• Responsible for patient, physician and staff engagement.
• Ensures all operational reporting and metrics are completed in a timely manner
• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis
• Ensures clinic equipment is well maintained
• Responsible for hiring both medical & non-medical staff as required

Business Development

• Participates in and supports community involvement and perception of the Medicentres brand
• Supports the growth of the clinic
• Supports and executes on business development programs and initiatives

Organizational Leadership

• Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Demonstrated ability to be adaptable and flexible
• Demonstrated leadership skills with the ability to manage and motivate teams
• Customer service focus with strong communication skills
• 3 years management experience, preferably in a health care clinic
• 5-7 years clinic experience
• Ability to handle confidential information in compliance with the Health Information Act guidelines
• Detail oriented with exceptional problem-solving skills

CONTEXT AND ENVIRONMENT:

Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.

INTERNAL COMMUNICATIONS:

• Clinic Support Office departments (IT, Accounting, Human Resources)
• Physicians

EXTERNAL COMMUNICATIONS:

• Patients
• Vendors
• Suppliers

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com

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