Floor Supervisor Jobs

Summary

The Floor Supervisor is a key Westerner Park Food and Beverage Team member. Under the direction of the Food and Beverage Services Management Team, the Floor Supervisor will be responsible for organizing and instructing the front-end and back-end of food and beverage services operations throughout events. Duties can include performing opening and closing operations, delegating tasks to front-end and back-end employees throughout the day as well as ensuring excellent customer service is given to each customer.

Essential Duties And Responsibilities

Under the direction of the Food and Beverage Services Management Team, the Floor Supervisor is responsible for:

• Monitoring each concession, bar and suites constantly throughout the event
• Answering radio and phone calls
• Ensures compliance with all health and safety standards/regulations
• Working collaboratively with the Food and Beverage Team to determine concession, bar and suite needs and changes
• Review the day’s events through the event memo with the supervisors at the beginning of the shift
• Train Food and Beverage employees to maintain accurate workflow for all business transactions
• Clean and maintain equipment (i.e. ice cream machines) after events
• Completing end-of-event concession checks to ensure the concessions are being left clean
• General housekeeping duties as assigned
• Help assist with a variety of administrative tasks assigned by the Food and Beverage Management Team
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance procedures
• Pre-event set up and post-event take down may be necessary, including stocking concessions and bars
• Ensuring all employees are showing up for their shifts i.e. attendance at the beginning of shifts
• Other duties as required
• Reporting stock needs to the warehouse throughout the event
• Potential to be called upon to assist with emergency response i.e. Evacuation, injury etc.
• Monitor and provide authorization to ensure chains of custody are followed, authorization of voids, returns and qualify anomalies.
• Checking for proper uniform and name tags
• Update POS based on business needs
• Helping in concession and bars with various tasks when needed
• Enforcing company standards and policy and escalating to management when needed
• Ensure that all inventory requests are sufficient to business demand and correspond with the menu
• Delegating tasks to employees based on business needs
• Training new employees on equipment in concessions and bars and POS Systems
• Deliver prompt and efficient resolution of shortfalls and improvements needed to the Food and Beverage Management Team.

CORE COMPETENCIES

• Planning and Organizing
• Decision making
• Communication and Teamwork
• Decision Making, Judgement and Problem-Solving
• Customer Focused
• Accountability and Dependability
• Quality Orientation
• Client and guest experience minded
• Coaching
• Adaptability / Flexibility
• Creative and Innovative Thinking
• Development and Continual Learning
• Staff Management

Qualification And Requirements

• Ability to follow directions and work well under pressure in a fast-paced environment  
• Valid Class 5 Drivers License
• Data input experience is an asset
• Strong planning, organizational, time and priority management skills with the ability to work on multiple objectives with tight timelines
• Knowledge and experience working in Food and Beverage
• Inventory control experience is considered an asset
• Pro-Serve Certification required. Must meet legal requirements to serve alcohol
• Strong communication, interpersonal and customer service skills
• Food Safe Certificate required or willing to obtain
• Event-based job – ability to work evenings and weekends is required
• First aid is an asset
• Accountable and dependable

WORK ENVIRONMENT

• Given Westerner Park is in the Major Events industry, this individual will need the ability to be adaptable and flexible with their time. Work will include evenings and/or weekend shifts as event volume dictates.
• Ability to stand and be on the move for long periods of time
• Ability to follow directions and work well under pressure in a fast-paced environment  

AFFILIATIONS Member of the Westerner Employees Association

This job description is not intended to be all-inclusive and successful incumbents may perform other related duties as requested to meet the organization's ongoing needs. 

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Westerner Park complies with applicable Federal and Provincial legislation governing nondiscrimination in employment in every location where the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used. 

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