Donor Relations Coordinator Jobs

Job Title: Donor Relations Coordinator

Status: 1-Year Contract

Positions: 3

Location: Burlington, ON (Hybrid) - Required to come into office 2 days a week

Department: Donor Relations

Islamic Relief's objective is to build and maintain trust with our donors through transparency of our programs, educate them by answering any questions and providing different options on how they can contribute to help different vulnerable communities globally. This position is responsible for providing superior customer service to our donors by responding to incoming inquiries via phone and/or email, and making outbound calls, supporting our ongoing marketing campaigns, etc. The hours for this role are between 9:00am - 5:00pm, EST - Monday to Friday. However, a successful candidate for this position will be required to work overnight and flex hours on weekdays and weekends in Ramadan, based on a scheduled shift rotation.

Essential Duties and Responsibilities:

Donor Retention/ Customer Service

• Listen to voicemails and return them
• Process donors donations, refunds accurately and efficiently, adhering to established procedures and timelines.
• Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donors’ inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.
• Respond promptly and professionally to donors inquiries via various channels, including phone calls, emails, and live chat
• Contribute to various campaigns through processing donations on different platforms
• Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings

Orphan Sponsorship

• Assist with the orphan sponsorship program as required
• Respond to donor inquiries about their orphan sponsorship
• Position also includes any ad hoc tasks assigned by the donor relations manager.

Qualifications and Requirements:

• Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
• Must be eligible to work in Canada
• Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
• Self-motivated, takes initiative and has the ability to follow instructions
• Proficiency in MS Excel is an asset
• Patience, empathy, and a donor-centric mindset to handle challenging or upset donors with professionalism and composure.
• Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
• Works well independently and in a team environment with a diverse group of people
• Positive attitude, willingness to learn, and a team-oriented approach to collaborate with colleagues and contribute to a positive work environment.
• Proficient (oral and written) in English and French (preferably)
• Basic mathematical skills required
• 1-2 years of experience related to customer service and data management
• Post-Secondary Education; University degree preferred
• Available to work flexible hours, additional as required
• Proficiency with Gmail and select add-ons (mail merge)
• Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
• Strong problem-solving and critical-thinking skills to assess donors’ needs and provide effective solutions.

Powered by JazzHR

0r7FcGnvyy