Client Relations Specialist Jobs

Overview:

Are you a Support professional looking to work for a company that makes a positive difference? Owl Practice is an organization that makes Practice Management Software for Mental Health Practitioners across North America. We offer a supportive team environment and opportunities for growth and development. In this role, you will have the opportunity to learn about the mental health landscape and build meaningful connections with our customers. We are looking for people who are passionate about organization and helping our users grow their business.

Working hours for this position are 9-5 PST, Monday through Friday.

This role involves general support. You will:

• Offer customer support to existing Owl customers via email, screen share, and phone
• Follow up on active leads, nurture prospective customers, and respond to inbound sales requests
• Support new and existing customers via email, phone, and screen share
• Schedule and host product demonstrations, on-boarding tutorials, and webinars
• Isolate and report bugs to assist the Development Team. Document feature requests and product improvements for the Product Team to review
• Work with the Development Team to QA test new product features and bug fixes

Role breakdown:

• 80% general customer support
• 20% divided between administrative responsibilities, QA, and other tasks/projects

You are:

• Naturally customer-oriented, friendly, and a critical thinker
• Passionate about mental health, wellbeing, and working with a like-minded team
• Experienced in customer service
• Obsessed with quality and detail oriented
• Ambitious, driven, and curious
• Interested in working for a growing saas company

We offeryou:

• A flexible work from home environment
• Growth opportunities with a team of passionate, loyal, and health minded coworkers
• Weekly in-person team meetings
• Positive social impact and daily interactions with mental health care providers

We value a good fit over experience but relevant experience in the clinical world is esteemed. If you’ve ever worked a front desk or managed a clinic we would love to hear your story. Similarly, if you have experience supporting another SaaS, we’d love to hear from you.

Owl is a growing company and as such does not have an office at present. As a result, this role will involve telecommuting (i.e. working from home). You will need to be able to work remotely from a professional, quiet home office and attend weekly team meetings in Toronto. We communicate over Slack during the workday.

Some hints on how to apply for this job:

• Why work in mental health?
• Send us your resume and include a cover letter that lets us get to know you a bit, and why you’re interested in working at Owl Practice. Be sure to answer this one question:
• Check out www.owlpractice.ca so you know what we’re about (you’d be surprised how many people don’t!). If you’re interested, consider applying!
• Please let us know if you do speak French and the level of fluency in your cover letter

If you’re looking for a hands-on opportunity to work with a talented team in a fast-paced environment, we want to meet you!