Case Manager, Donor Services Stem Cell Registry

Please note: We work in a hybrid environment. The successful candidate will be working close to one of our site locations; with a mixture of on and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities.
Job category: Nursing
Job posting ID: 4406
Employment status: Regular full-time
Possible schedule/FTE: 100%
Classification: PTS/MGT/IT B
Salary/Rate of pay: $77,500.00 - $91,000.00
Application deadline: 2023-05-02
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .
Somewhere in Canada there’s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.
Join Canada’s Lifeline and make a meaningful difference every day.
About The Role
Canadian Blood Services is looking for a Regular Full-Time Case Manager, Donor Services Stem Cell Registry to join our dynamic Stem Cells Team. In the role of Case Manager, you will provide confidential coordination and support to Canadian Blood Services Stem Cell Registry stakeholders (internal and external), including Canadian unrelated stem cell donors; patients and transplant centers (Canadian/International) and Canadian stem cell collection sites. This role reports directly to the Manager, Donor Services.
Key Responsibilities Include:

• Requirement to carry a cellular phone to support the after hours on call team.
• Ability to support the after-hours on call team on a rotational basis.
• Provide training, support and mentorship to the stem cell registry team and external customers.
• Ensures concise documentation is completed using SAP based IT database - Stem Cell National System Solution.
• Manages electronic/other data, as related to case management, including updating shared/working directories/files/repositories, as required.
• Performs donor health assessments including eligibility in accordance with Health Canada Cells, Tissues, Organs regulations and World Marrow Donor Association standards.
• Manages Canadian unrelated donor requests for hematopoietic stem cell donation on behalf of Canadian and international patients. Manages each step of process from receipt of the initial request through to donor clearance, collection, product transport and infusion of product.
• Promotes and facilitates effective stakeholder relationships both for internal and external customers.
• Capable of working in a highly regulated environment.
• Fosters and promotes a positive public image of the Canadian Blood Services Stem Cell Registry.
• Perform other duties as required.
• Provides subject matter expertise and participates in working groups to ensure continuous improvement.

Qualifications and Required skills:

• Post-Secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Nursing.
• Experience working in a registry environment is an asset.
• Licensed to practice as a Registered Nurse in the province of employment is mandatory.
• Physical ability to perform the duties of the position.
• Minimum of 5 years previous clinical experience or an equivalent combination of education, training and experience, is required.
• Experience with supporting/facilitating medical services programs is an asset.

Demonstrated Knowledge, Skills, and Abilities:

• Ability to manage coverage for the team during scheduled and non-scheduled absences if required.
• High degree of accuracy and attention to detail is required.
• The ability to exercise judgment, tact, diplomacy, and strict confidentiality are mandatory.
• Advanced computer literacy required: Microsoft Office, Outlook or equivalent; SAP experience is an asset.
• Must be able to work independently, identify issues and provide resolutions to problems.
• Strong communication/customer service skills in English are essential.
• Excellent interpersonal skills, team building and ability to collaborate in a multi-disciplinary team setting.
• Ability to work under pressure to meet demands of the job.
• Advanced organizational skills and the ability to prioritize daily workload to meet urgent and rapidly changing timelines.

Benefits:

• Defined Benefits Pension Plan
• Competitive base salary
• Comprehensive group health, dental and vision benefits
• Annual Performance Award up to 6%
• Employee discounts, wellness programs and much more!
• Rotational schedule; Monday-Friday.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.