Director Of Training And Operations

We are seeking an experienced and dynamic Director of Training and Operations to lead our Quick Service Restaurant (QSR) team. As the Director of Training and Operations, you will play a critical role in ensuring the highest standards of operational excellence and customer service across all our locations. You will be responsible for developing and implementing comprehensive training programs, fostering a culture of continuous learning, and optimizing our operational processes to deliver an exceptional experience to our valued customers.As the Director of Training and Operations, you will play a crucial role in driving the company's growth, ensuring the operational efficiency of every franchised restaurant.

Responsibilities:

- Develop and execute training strategies and programs to onboard new franchise partners and head office staff and ensure the ongoing development of existing team members.

- Collaborate with department heads to identify training needs and create customized training initiatives for different roles, including kitchen staff, front-of-house, and management.

- Oversee the creation of training materials, manuals, and online resources to support the training process.

- Regularly assess the effectiveness of training programs and make adjustments as needed to enhance their impact.

- Monitor and evaluate employee performance, providing constructive feedback and coaching to improve performance levels.

- Develop and implement operational procedures and standards to maintain consistency and quality across all locations.

- Collaborate with the marketing team to ensure brand standards and customer service principles are consistently upheld.

- Analyze operational data and metrics to identify areas for improvement and implement process enhancements to drive efficiency and cost-effectiveness.

- Lead and mentor a team of operational managers and trainers, inspiring them to achieve excellence and fostering a positive and collaborative work environment.

- Stay updated with industry trends and best practices to ensure our QSR remains competitive and innovative in the market.

- Develop and execute strategic plans to enhance operational efficiency and productivity across all franchise systems and head office departments.

- Oversee day-to-day operations, including supply chain management, logistics, and quality control to meet business objectives.

- Analyze operational processes, identify areas for improvement, and implement best practices.

- Establish key performance indicators (KPIs) for the operations and training departments, tracking progress and reporting to senior management.

- Collaborate with all departments to assess training needs, identify skill gaps, and develop customized training initiatives.

- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to continuously improve results.

- Foster a culture of continuous learning and development within the organization.

- Collaborate with HR to ensure proper onboarding of new hires and the development of career progression paths for employees.

Requirements:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.

- At least 5 years experience in training and operations management within the Quick Service Restaurant industry.

- In-depth knowledge of QSR operational best practices, including food safety and quality standards and training methodologies.

- Demonstrated success in developing and implementing training programs that drive franchise performance and customer satisfaction.

- Excellent management, leadership, communication, and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to thrive in a fast-paced and high-pressure environment.

- A passion for delivering exceptional customer experiences.

- Proficiency in using training software and technology.

- Comfortable with travel and developing new markets.

If you believe you have the qualifications and passion to excel in this role, please submit your resume and a compelling cover letter detailing your relevant experience and accomplishments [email protected]. In your cover letter, explain why you are interested in working with us and how your skills align with our company's vision.