Remote Director Of Clinical Operations

Prosperity Workforce Solutions is looking for an experienced mental health professional with extensive experience in operations and leadership to join our client as a Director of Clinical Operations. As Director of Clinical Operations, your top priority is to manage a team of 100+ Social Workers and Psychotherapists, ensuring that they are happy and engaged, that their caseloads are full, and that they are achieving the professional growth that they desire.

This a remote opportunity with occasional travel to the head office located in Toronto, ON.

This position is right for you if:

• You have incredible interpersonal skills; you love mentoring therapists
• You are action-oriented, responsive, and able to manage multiple priorities at once
• You are a strategic thinker who could effectively manage a large team of clinicians while driving revenue and the company’s vision forward

Employment Type: Full-time Permanent

Location: Remote

Essential Duties and Responsibilities

• Manage the therapy team; provide guidance and mentorship related to professional growth, caseload optimization, and engagement
• Provide clinical and organizational leadership across departments, owning the overall development, strategic planning, and service delivery of clinical services
• Develop clinical budgets in collaboration with the leadership team and CFO to support revenue and expense targets
• Design, execute, and manage clinical systems and processes including emergency escalation procedures, client feedback and complaint resolution, and compliance with regulatory standards
• Work with the Executive Team to provide and implement a strategic vision and long-term planning for the future of client services
• Participate in key business relationships with community partners, referral partners, and channel partners to build community and foster connection
• Conduct an ongoing evaluation operational need; establish and meet service delivery targets and facilitate quality improvements across service offerings
• Design, maintain, distribute, and manage clinical tools, policies, and procedures

Qualifications

• 5-10 years of experience in a supervisory or leadership role
• Excellent with technology with demonstrated proficiency on tech platforms like Zoom, Google Workspace, Jane, or an equivalent practice management software
• MBA or Master’s degree in social work, psychology, counseling, or a related field