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- Customer Service Representative
- Part Time Customer Service Clerk
- Part Time Customer Service Representative
- Customer Service Representative Part Time
- Part Time Customer Service Rep
- Part Time Customer Service Associate
- Full Time Customer Service Representative
- Part Time Member Service Representative
- Part Time Lumber Customer Service
- Customer Service Representative⇒
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Company | Laura Canada |
Address | Greater Sudbury, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-16 |
Posted at | 9 months ago |
Company Description
- Escalates technical and service oriented issues using established procedures.
- Resolves effectively and professionally any concerns or issues.
- Investigates customer complaints to assist in determining service failure.
- Processes customers’ orders promptly and efficiently through the phone or by email.
- Answers customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
- Responds to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
- Documents all inbound technical and service-oriented support calls in a case log system.
- Bilingual.
- 1 year experience in customer service or call centre environment (preferred).
- Fast learner and proven ability multitasking.
- Demonstrates empathy and understanding of the client’s needs.
- Knowledgeable on various social media platforms.
- Experience in retail is an asset.
- Enjoys working in a team environment.
- Excellent problem-solving and organizational skills.
- Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos is an asset.
- Ability to work in a fast-paced environment and to embrace change.
- Superior verbal and written communication skills.
- Works in a sitting/walking/standing position.
- This is a part-time position to work on weekends.
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