Content Designer | Canada - Fully Remote

About FFW

We are a global team of inspired people collaborating across 17 time zones, together aligned in purpose to create powerful digital experiences for many of the world’s most notable brands. We are passionate about empowering our clients to harness the full opportunity of digital to create best-in-class experiences for our clients and those they serve. We judge our success by the impact our collective hard work has on our clients’ businesses. Learn more at www.ffw.com.

About the Position

As a Content Designer, you are a talented and driven UX practitioner who partners with technology to make thoughtful, customer-centered work that solves problems. You’re ready for hands-on projects at every stage of the lifecycle, from brainstorming creative concepts with the project team to participating in client presentations and ensuring deadlines are met. FFW is a seriously collaborative work environment, so Content Designers need to collaborate across disciplines daily, from research to analytics to pitching new work, all while maintaining high standards for original concepts and detailed execution.

The FFW Experience Design (XD) Team comprises talented individuals from diverse backgrounds, education, and cultures, all of whom believe that we're better together. Our team culture is rooted in collaboration and in our drive to work through problems to understand our user's context, emotions, goals, and motivations. We support each project as an advocate for the customer, establishing informed perspectives, and leading XD activities that help us design and iterate on digital product experiences that benefit our clients' businesses.

The Content Designer is responsible for contributing to the design process, including identifying pain points, defining product or platform features and functionality, generating content models, building key wireframes, and designing end-to-end user interfaces closely working with designers and other multi-disciplinary teams, including the product manager, engineering team, and user researcher.

You Will…

• Organize and architect digital content while keeping multi-channel and multi-device extensibility and SEO best practices in mind
• Prepare metadata strategies, develop content matrix/mapping documentation, and collaborate with multi-disciplinary teams to establish content governance models
• Deliver creative, strategic, detailed solutions that sit at the user-centered intersection of design, content, business, and engineering
• Make strategic UX content design decisions related to enhancing core web components and creating new component features to expand digital experiences
• Assist in the planning, optimizing, and facilitating the use of a library of standard web components
• Derive taxonomy from UX solutions and information architecture from site maps
• Plan and design content models through various methods, including wireframe, low-fidelity prototypes, sitemaps, etc.
• Clearly communicate the rationale behind user experience/content architecture decisions and their business value to digital team stakeholders
• Analyze analytics and other research provided to support UX efforts

You Have…

• Stayed, and will continue to stay, up-to-date on trends, new advances, and new platforms in the digital product space
• Comfort diagramming and workshopping, including remotely
• Experience working with content and information architecture within a variety of industries, including retail, financial, travel, and healthcare
• Direct client interaction experience with the ability to build relationships, understand client vision/direction, and present designs and concepts
• Experience in an agency setting
• Excellence at designing a brand experience across multiple channels, including web, mobile, and native applications - experiential, physical, and voice are a plus
• Strong experience using various prototyping tools to help understand the problem, test concepts, and communicate experiences to internal teams and clients
• Comfort taking risks in content design, pushing past the obvious and making something you love
• Experience collaborating with design and development teams to ensure the desired user experience is in the final product
• A desire to contribute to making our company a great place to work
• Relevant higher education degree, or 3+ years experience creating interfaces, large-scale digital experiences, or applications
• Ability to demonstrate ideas and concepts using flow diagrams, sketches, wireframes, and mid-fidelity prototypes
• Full understanding of how to identify the true needs of users through various methods
• English fluency

Nice to Haves

• Experience working on large-scale redesigns or e-commerce
• Experience with web content management systems, like Drupal
• Experience designing for a variety of industries, including retail, financial, travel, healthcare, etc.
• Knowledge of service design, design systems, and agile methodologies

Does this sound like you? Send your resume over. We’d love to chat. NOTE: Please include a link to your portfolio or relevant project descriptions with your application.

At FFW, we are committed to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We celebrate diversity and strive to create an inclusive workplace where all employees feel valued and respected. We also understand that accommodations may be necessary to ensure equal access to employment opportunities. If you require accommodations to apply for a position or participate in the hiring process, please contact us at [email protected].