Computer Support Technician Jobs

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

City: Ottawa
Organizational Unit: Client Service Centre
Classification: CS-1
Tenure: Term
Duration: 1 year
Language Requirements: English or Bilingual Imperative BBB/BBB
Work Arrangements: Due to the nature of the work and operational requirements, this position will require full-time physical presence at the NRC work location.
The NRC Advantage
Great Minds. One Goal. Canada's Success.
The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.
We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you. Let your expertise and inspirations make an impact by joining the NRC.
At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system. We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.
Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially.
Your Challenge
Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.
We are looking for a Computer Support Technician to support our Client Service Centre (CSC). The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
The incumbent will be highly involved in the NRC IT equipment life cycle which includes receiving new equipment, applying images and completing the base configuration on computers, setup of mobile devices, distributing computers across NRC, retiring obsolete equipment and maintaining the IT hardware and mobile inventories.
The incumbent will also be involved with providing tier 1 hardware support, which involves gathering information from the client, analyzing the situation, and providing basic troubleshooting procedures before escalating to tier 2 support.
KEY ACTIVITIES in the context of the P/B/I IT integrated infrastructure:

• Image computers as per profile requirement.
• Support and manage Mobile Devices.
• Tracking and registering computers and peripherals into a configuration management database (CMDB).
• Preparing and shipping orders to personal and on-site locations.
• Pre-deployment testing, troubleshooting, and technical diagnosis of new/existing computers.
• Implement and enforce PC management standards and policies.
• Solve computer hardware and mobile device problems.
• Keep up to date with current technological trends in computers.
• Verify if equipment has been received correctly.
• Assist in the creation of, and maintain up to date procedures and guidelines on how to manage and configure IT equipment.

Screening Criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education
Certificate or college diploma in computer science or a related field.
Candidates who possess an equivalent combination of training and experience may be considered.
For information on certificates and diplomas issued abroad, please see Degree equivalency
Experience

• Experience with software and driver installation, troubleshooting, and configuration.
• Experience with computer hardware components assembly.
• Experience with desktop software or hardware imaging technologies.
• Experience using ticket tracking systems such as Axios Assyst.
• Experience with mobile phones (iOs / Android).

Condition of Employment
Reliability Status
Language Requirements
English or Bilingual Imperative BBB/BBB
Information on language requirements and self-assessment tests
Assessment Criteria
Candidates will be assessed on the basis of the following criteria:
Technical Competencies

• Good knowledge and ability to install, configure, and maintain Windows 10 operating system and system drivers.
• Ability to use reasoning and problem solving skills.
• Good knowledge of processes around imaging software or hardware, inventory and asset management and change management concepts.
• Ability to work concurrently on various projects.
• Ability to install and configure productivity software.
• Excellent time management skills to allow prioritization of service requests coming from clients with competing deadlines.
• Strong knowledge and ability to install computer hardware and peripherals, including Windows-based desktop PCs, laptops, tablets as well as manage mobile devices.

Behavioural Competencies

• Technology support - Self-knowing and self-development (Level 1)
• Technology support - Results orientation (Level 1)
• Technology support - Teamwork (Level 1)
• Technology support - Conceptual and analytical ability (Level 1)
• Technology support - Initiative (Level 1)

Competency Profile(s)
For this position, the NRC will evaluate candidates using the following competency profile(s): Technology Support
View all competency profiles
Relocation
Relocation assistance will be determined in accordance with the NRC's directives.
Compensation
From $58,632 to $75,385 per annum.
In addition, the incumbent in a bilingual imperative position will receive the Bilingualism Bonus of $800 per year.
An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.
NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
Notes

• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number ( 20144 ) to:
E-mail: [email protected]
Telephone : 343-552-7798
Closing Date: 8 August 2023 - 23:59 Eastern Time
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