Community Leasing Coordinator Jobs

Let us welcome you home to Laurel Heights in Edmonton, AB

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision : For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families.

Responsibilities

• Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met
• Assist with coordination of pre-arrival and welcome package
• Liaise with marketing
• Support the General Manager with preparation of lease documentation prior to move-in
• Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories
• Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community
• Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa
• Provide leasing and marketing reports as required
• Other duties as assigned to support operational requirements
• Support ongoing resident engagement
• Manage lead sources via telephone, walk-ins, email, social media, and home visits
• Support qualifying seniors to determine if our community is the best fit for them
• Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform

Qualifications And Experience

• Experience in an aging adult setting is preferred
• Ability to work flexible hours (evenings and weekends)
• Superior organizational skills with the ability to handle multi-resident requests
• Valid provincial driver's license required
• Superior oral and written communication skills
• Exceptional interpersonal skills with peers, residents, visitors and operational partners
• Minimum of 2 years residential leasing experience
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion
• Completion of CPR and First Aid is an asset
• Strong computer literacy including effective working skills with Microsoft 360, Sherpa, Yardi, and OneDay
• Demonstrate the ability to prioritize and problem solve

Conditions of Employment

• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.
• Clear Vulnerable Sector Check
• Clear Police Information Check

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