Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Financial Analyst
- Senior Analyst Broker Financial Solutions
- Solutions Analyst
- Category Analyst Canada
- Solutions Consultant Canada
- Canada Financial Analyst Intern
- Financial Solutions Consultant
- Financial Analyst – Financial Services
- Financial Analyst – Viatris Canada Finance
- Financial Analyst Customer Solutions
Some similar recruitments
Informatics Analyst I/Ii (Canada)
Recruited by Premier Research 7 months ago
Address Canada
Financial Analyst - Atlantic
Recruited by National Diabetes Trust 7 months ago
Address New Brunswick, Canada
Solutions Consultant - Bilingual
Recruited by CyberClan 7 months ago
Address Canada
Financial Analyst Jobs
Recruited by BeachHead 8 months ago
Address Moncton, New Brunswick, Canada
Senior Analyst, Multi-Asset Class Solutions
Recruited by Fiera Capital 8 months ago
Address Montreal, Quebec, Canada
Business Consultant & Solutions Advisor
Recruited by Press Refresh 8 months ago
Address Canada
Financial Analyst Jobs
Recruited by Quarry Consulting 8 months ago
Address Greater Ottawa Metropolitan Area, Canada
Junior Analyst, Remote - Canada
Recruited by Warren Averett Staffing & Recruiting 8 months ago
Address Canada
Pre-Sales Solutions Consultant (Remote)
Recruited by Talentify.io 8 months ago
Address Canada
Junior Analyst - 100% Remote (Canada)
Recruited by Staffing Network LLC 8 months ago
Address Canada
Business Financial Planner And Analyst - Montreal, Canada
Recruited by Pirelli 8 months ago
Address Montreal, Quebec, Canada
Data Analyst - Canada
Recruited by Zortech Solutions 8 months ago
Address Canada
(Canada) Solutions Analyst, Contractor - Clinical
Recruited by PointClickCare 8 months ago
Address Canada
Fp&A Analyst – Remote – Canada
Recruited by Aspire Software 8 months ago
Address Canada
Business Solutions Analyst Jobs
Recruited by Quantum Edge, LLC 8 months ago
Address Canada
Junior Financial Analyst Jobs
Recruited by S.i. Systems 8 months ago
Address Canada
Business Analyst Bts / Bst [Bell Canada]
Recruited by CareerBeacon 8 months ago
Address Boucherville, Quebec, Canada
Financial Analyst - Corporate Services
Recruited by NAV CANADA 8 months ago
Address Greater Ottawa Metropolitan Area, Canada
Financial Analyst Jobs
Recruited by BRP 9 months ago
Address Sherbrooke, Quebec, Canada
Business Analyst( Canada) Jobs
Recruited by Kastech Software Solutions Group 9 months ago
Address Montreal, Quebec, Canada
Financial Business Analyst Jobs
Recruited by Webologix Ltd/ INC 9 months ago
Address Montreal, Quebec, Canada
Gis Solutions Support Consultant
Recruited by Esri Canada 9 months ago
Address Canada
Financial Analyst Jobs
Recruited by Revolution Nutrition 9 months ago
Address St-Bruno-de-Montarville, Quebec, Canada
(Remote) Financial Analyst Jobs
Recruited by Harris Computer 9 months ago
Address Canada
Financial Services Associate Jobs
Recruited by Experior Financial Group - Canada 9 months ago
Address Canada
Financial Analyst Jobs
Recruited by Cascades 9 months ago
Address Saint-Bruno, Quebec, Canada
Business Analyst (Canada ) Jobs
Recruited by Kastech Software Solutions Group 9 months ago
Address Montreal, Quebec, Canada
Financial Services Associate - Pointe-Claire
Recruited by CIBC 9 months ago
Address Pointe-Claire, Quebec, Canada
Financial Analyst Ii (Fp&A)
Recruited by Lightspeed Commerce 9 months ago
Address Montreal, Quebec, Canada
Financial Analyst - Pharmaceutical Company
Recruited by Groom & Associates(és) 9 months ago
Address Greater Montreal Metropolitan Area, Canada
Financial Analyst Jobs
Recruited by Randstad Canada 9 months ago
Address Pointe-Claire, Quebec, Canada
(Canada) Solutions Analyst - Financial
Company | PointClickCare |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-04 |
Posted at | 10 months ago |
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary
Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Responsibilities
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary
Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Responsibilities
- Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
- Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
- Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
- Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
- Meet or exceed established service delivery guidelines and key performance indicators
- Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
- Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need
- Effectively use and search the knowledge base, occasionally contributing new or updated content
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- Strong, demonstrable problem-solving skills
- Energized and motivated by a fast paced, dynamic, high demand working environment
- A quick learner with acumen for software and technology
- Familiarity with PointClickCare software is an asset
- A patient and active listener who is detail-oriented
- High level of customer focus and empathy
- Excellent communication skills, written and oral
- Understand the business processes and practices within a long-term care or medical facility
- Experience supporting and trouble-shooting web-based software applications
- Post-secondary education required
- Preference for those with experience using diagnostic tools to help resolve customer issues
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 7 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 7 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 7 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 7 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 7 months ago