Business Service Technician, Northerntel [Bell Canada]

Req Id: 413225

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

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Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Job Title: Business Services Technician, NorthernTel, Unifor

Salary Group: Class 1

Location: 167 Brunetville Rd, Kapuskasing, ON

Status: Regular – Full Time

Number of position: 1

Posting Date: August 16, 2023

Closing Date: August 24, 2023

Candidate required: To be determined

Job Summary

The incumbent will be responsible for installing, repairing, replacing, modifying and maintaining cable television and telecommunications instruments and devices for residential and business customers.

Job Duties & Accountabilities

• Successfully complete the activation of various telephony projects
• Complete various forms and draft work-related reports
• See to the necessary wiring, connections and terminations to make the equipment operational for his or her activity sectors
• Be available to work variable shifts and schedules based on business needs from Sunday to Saturday
• Verify lines using a testing device and ensure preventive maintenance
• Sound time-management skills so as to cut costs
• Perform other related tasks, as required
• Be available to respond to customer requests, handle emergency calls outside normal work hours and be willing to travel
• Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential and business customers according to established standards, procedures and directives
• Handle, transport, fine-tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment. File and oversee inventory maintenance for his or her sector
• Organize daily tasks, take note of daily assignments, prepare an itinerary, contact the customer in advance, and occasionally provide work estimates for business installations
• Be available to work some overtime from Sunday to Saturday as well as during holidays
• Contact specialized resources to resolve certain problems, and provide and receive information
• Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services and equipment to business customers

Essential qualifications/competencies:

• Knowledge of computer tools
• College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of Unifor local 6 bargaining
• Hold a valid driver's license - Class G
• Ability to work aloft in poles and ladders and also in confined spaces
• Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
• As required to meet customer's needs, agree to undergo a background security clearance
• Knowledge of programming principles
• High Manuel Dexterity, able to work with variety of hand tools
• Knowledge of high speed data transmission
• Capable of working with spur
• Capable of differentiating colored wires (color code)
• Proficient in English and working knowledge of French

Candidate Profile / Behavior

• Perform the work safely with accuracy , speed and courtesy
• Strong analytical and research in technical and IT framework
• Planning and organizing high
• Ability to deal and communicate with customers Represent the company appropriately to customers
• Sense of urgency and high capacity to meet the workload when necessary
• High team spirit
• Degree of autonomy and initiative high

Working conditions:

• The successful candidate must have physical capacity to safely execute all function/aspect of the job and meet all safety requirements associate with equipments that he will use during his work
• The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed

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Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: UnionJob Status: Regular - Full TimeJob Location: Canada : Ontario : Kapuskasing

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 08/24/2023

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .

Created: Canada, ON, Timmins

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