Business Relationship Coordinator Jobs

Please note this role will work in a hybrid environment. The successful candidate will be working in one of our site offices across Canada with a mixture of on and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement is subject to change, based on operational needs.

Job category: Information technology

Job posting ID: 4672

Employment status: Regular full-time

Position's anticipated start date: 2023-08-21

Classification: PTS/MGT/IT B

Salary/Rate of pay: $87,000 - $105,000

Application deadline: 2023-07-21

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About The Role

Canadian Blood Services is looking for a Regular full-time Business Relationship Coordinator to join our dynamic IT Strategy & Governance team.

The Business Relationship Coordinator (BRC) is responsible for maintaining a dialogue with key stakeholders of IT services. The position will focus on 3 areas: forging and maintaining stakeholder connections, supporting IT’s primary business project intake channel, and collecting IT strategy performance data.

Key Responsibilities:

Forging and Maintaining Stakeholder Connections:

• Providing a quantitative view of client interactions based on updating stakeholder profiles.
• Acting as an advisor to business partners to help shape their IT technology related initiatives.
• Reflecting to stakeholders the status of project requests and other high-level IT activities that are within the scope of the BRM / IT Stakeholder discussions.
• Assessing the written and verbally explained concepts and ensuring that they are being translated into actionable information.
• Ensuring that stakeholders are aware of IT capabilities which may require calling on various IT subject matter experts.
• Facilitating an understanding of business and IT initiatives through tactful communication methods with all participants.
• Exercising advanced interpersonal skills to build rapport with stakeholders.
• Building and maintaining strong relationships with business partners and acting as a liaison between information services teams and business partners.

Supporting IT’s Main Business Project Intake Channel:

• Synthesizing concepts and initiatives into high level scope statements for assessment.
• Participating in the development of business strategic planning and IT strategic planning.
• Assessing the degree of alignment between stakeholders regarding specific initiatives and deciding when to seek to influence improved stakeholder decision making by tabling topics for discussion and presenting relevant data.
• Determining when a business concept has sufficient business backing, priority, scope detail, and feasibility to be tabled for IT consideration.
• Presenting proposals to committees.
• Synthesizing a comprehensive tactical list of stakeholder’s initiatives and concepts being explored.
• Promoting business projects into the IT project intake channel at the appropriate stage.

Collecting IT Strategy Performance Data:

• Ensuring that the IT and business strategy expectations are pragmatic based on available information.
• Providing reporting of strategic area performance metrics for IT management decision making.
• Administration of a standardized assessment framework to determine stakeholder and line of business sentiment regarding IT service performance and strategy.

Qualifications:
Education, Training and Experience:

• History of creating and developing business relationships.
• Background in business analysis.
• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Information Technology/Systems or Business or an equivalent combination of education and experience.
• At least ten years of combined experience with two or more of the following: Business Analysis, IT Program Coordination, IT Project Management, IT Client Relationship Management, Business Process Modelling, IT Architectures, or Enterprise Application Development.

Required Skills:

• Problem-solving and analytical skills.
• Client focused orientation.
• Ability to understand and incorporate corporate culture, process, governance, politics, strategies and stakeholder requirements into plans and projects.
• Ability to analyze business processes and challenges and make recommendations.
• Organization of Roadmap initiatives and prioritization parameters.
• Proven coordination, interpersonal and communications skills.
• Strong ability to influence.
• Ability to grasp corporate and client strategies and tactics.
• Initiative and drive.
• Demonstrated ability to gain the respect and trust of senior and C level management.

Benefits:

• Employee discounts, wellness programs, and much more!
• Comprehensive group health, dental and vision benefits.
• Annual Performance Award up to 8%.
• Defined Benefits Pension Plan.
• Competitive base salary range.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.