Building Maintenance Worker- Coquitlam

Building Maintenance Worker

Hourly Wage

ISS offers a competitive compensation package including Benefits and Paid Time Off.

Key Purpose

The Building Maintenance Worker reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Building Maintenance Worker will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building's shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client's business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

• Use proper personal protective equipment
• Present a professional appearance and conduct
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Understand customer service and satisfaction
• Support shift lead in completing punch-list items
• Comply with safety rules, policies, and procedures
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Perform work assignments in a team with other employees

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Coordinate activities with other internal departments
• Build respectful relationships with all teammates and quests
• Always remember safety first
• Willingness to take directions from all levels of management

Ideal Candidate Experience

• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• High school diploma or vocational or trade school/college
• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Must possess valid state driver's license. May be required to travel via car within a specific metropolitan region
• Communication skills to translate basic technical information to those with and without a technical background
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
• Demonstrates professional and customer service aptitude
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades

Key Accountabilities

• Door/Lock hardware repairs and installation (basic)
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Effective LOTO (lock out, tag out) compliance
• Building Safety Inspections
• Roof inspections
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Patch/Painting of walls
• Overhead Lighting Bulb installation
• Shopping tool repairs (casters, handles, etc.)
• Complete detailed records of all work to be documented in the CMMS system
• Escorts and directs site vendors as required
• Café Equipment specialty cleaning
• HVAC system & water system filter replacements
• Safety Eyewash/Shower Inspections and Maintenance
• Fire Extinguisher Inspections
• Installation and mounting of building fixtures (tv's, signs, etc.)
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• On call (1st line of support) to address escalations or emergencies if they arise according to designated on call schedule
• Proactively mitigate slip, trip, fall hazards
• Kitchen Equipment Inspections
• Hot/Cold Calls
• Light Snow removal and walkway salting (cold weather regions)
• Self-Performance of Primary Preventative (PM's) & Reactive Maintenance (RM's) work orders to consist of:
• Use of CMMS system software for work order management (PC & Mobile based)
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner.
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Order supplies for PM's and RM's as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met

Physical Demands & Work Environment

• Must be able to work at heights on mobile or stationary work platforms
• Must be able to bend or stoop frequently
• While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl and occasionally lift and/or move up to 50 pounds
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to operate powered industrial truck.
• Must be able to work days, nights, weekends, and/or holidays as needed

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.