Bilingual Jobsite Software Specialist

What's the role?

The role of the Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• Represent Hilti in customer’s project meetings and follow‐up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
• Additional duties as assigned.
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Appointments with entry level decision makers at construction/ industrial companies
• Demo Hilti products and services in person, face‐to‐face, with customers
• Identify the key customer roles and understand their responsibilities and needs; obtain
• Make outside, face‐to‐face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long‐term customer engagement
• Demonstrate consultative selling; convince customers that they have a need for a product or service

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

What you need is:

• Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
• Proficient computer skills including MS Office Suite and smartphones
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts
• Bilingual proficiency in French/English
• Must be able to build prospects and business relationships
• Must maintain a professional business appearance in accordance with HNA dress policy at all times
• Demonstrated aptitude of cold‐calling skills at customer offices and jobsites required
• Knowledge of construction methods and practices as they relate to Hilti products, preferred
• Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
• Must be persuasive, sales driven, customer focused, and a team player
• High School Diploma or GED, required
• Excellent time and territory management skills
• Ability to thrive both independently and in a team environment
• Bachelor’s Degree or equivalent work experience, preferred

Vehicle/ Driver’s License Requirements:

• Must have valid US driver’s license and comply with HNA Fleet Safety Policy requirements
• Company vehicle provided for carrying equipment for product demonstration & implementation purposes
• Responsible prudent care and protection of company assets

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:

• Normal office conditions as well as simulated jobsite situations/conditions.
• Up to 90% domestic travel, required.

Adverse Working Conditions:

• High occurrence of sitting, standing, bending while conducted training exercises
• Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
• Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs

Safety Equipment Required:

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)

Physical Requirements:

• Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds