Bilingual Group Benefits Administrator

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
We’re looking for a Bilingual Group Benefits Administrator to join our growing team!
Working within our Group Benefits team in our Dartmouth, Nova Scotia office, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.
What You’ll Do Here
Provide accurate, professional, quality Customer Service to clients' groups.
Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service.
Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment.
Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options.
Processing transactions and monthly reconciliation for insured.
Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly.
Qualifications
What you bring to the table:
Must be Bilingual in English and French
Excellent verbal and written communication skills
Critical thinker with high attention to detail and accuracy
Great team player who can also work independently.
Solid sense of initiative and urgency and have a desire to take on more responsibility.
Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
Proven ability to multitask.
Effective prioritization and follow up with the ability to meet deadlines under pressure.
Good analytical, mathematical and problem-solving skills
3-5 years’ customer service experience
Accident/Sickness license is not necessary but will be required within 6 months of employment.
Insurance industry and Contact Centre experience would be an asset.
Here Are a Few Reasons To Join Our Team

• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Share Plan (ESPP): another way to participate in the success of Intact – We will match 1 share for every 2 shares purchased via our ESPP – this is a 50% head start in your return
• Comprehensive Benefits: choices of health and dental coverage, where you can opt out to use cash or move up various level of coverages; and other benefits, including Telemedicine, $350 Wellness Account, and much more!
• Pension: we you can chose to participate in our Defined Benefit (DB) plan and build a guaranteed lifetime income for your retirement, or get contributions in a Defined Contribution (DC) plan
• Bonus: You will participate in our bonus plan, with a target of 5%. Target is paid when meeting the objectives, but as we strive for outperformance, paid bonus could go up to 2x.
• A comprehensive financial rewards program: In addition to the base salary, Intact offers bonuses and an employee share purchase to share in IFC success over time and help employees build ownership in the company, a pension plan to build financial security in your future, along with a number of other benefits for their wellbeing and their family. Some more details:
• An award-winning, inspiring workplace that supports its people and recognizes great work

What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• Possibility to purchase up to 5 extra days off per year
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• Flexible work arrangements
• A financial rewards program that recognizes your success
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• An extensive flex pension and benefits package, with access to virtual healthcare
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.