Associate Control Centre Jobs

Req Id: 410103
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
Name And Description Of The Hiring Department
The Control Centre team plays a central role in the delivery of repair and installation services for our business and residential customers. Some of the mandates our different teams are responsible for include Forecasting, Manual Handling, Intraday management, Dispatch and servicing our specialized markets such as Business and Data and Central Office technicians to meet customer commitments.
Within our various dynamic groups, a stimulating and enriching atmosphere allows us to surpass the quality of our customer service day after day.
Job Duties / Accountabilities

• Ensure specific tasks are assigned to technicians with the required skills
• Contact clients to keep them informed of cases and reschedule appointments as required
• Analyze tasks coded by technicians
• Refer special cases to the appropriate stakeholders
• Provide support to technicians
• Oral and written communications with various internal and external stakeholders
• Follow-up with customers
• Distribute tasks and workload
• Prioritize orders and estimate the required turnaround time
• Ensure a close follow-up of tasks to avoid customer failures or delays
• Follow-up on technician compliance with work procedures

Essential Qualifications / Competencies

• Ease with technology
• MS Outlook basic
• Good communication skills / interpersonal relations
• Customer focus
• MS Word basic
• Autonomy and rapid decision-making
• MS Excel basic
• In-depth analytical capacity
• Diplomacy and tact
• Developed team spirit
• Customer service experience at least 6 months
• Ability to work under pressure and adapt quickly
• English: Proficiency without any major restrictions
• Ability to handle multiple situations simultaneously

Preferred Qualifications / Competencies

• Good knowledge of the Office suite (Word, Outlook)
• Control Centre experience
• Understanding the external network (copper, fibre, wireless)
• Knowledge of Bell products and services
• Knowledge of the various operational groups in the Control Centre
• Experience with Bell systems

Working Conditions

• Must be available 7/7
• Possibility of five days a week, Monday to Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: UnionJob Status: Temporary - Part timeJob Location: Canada : Ontario : MississaugaFlexible work profile: Remote
Application Deadline: 05/08/2023
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.
410103