Assistant, Personal Shopping-2 Jobs

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.
Specific responsibilities include (but are not limited to) the following:

• Comply with all Health & Safety policies and requirements
• Reduce or eliminate loss through effective loss prevention
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Review and handle all correspondence including drafting of and producing official client invitations
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Schedule all appointments and maintain calendar of Personal Shopper
• Attend PK session to become the expert
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work

The ideal candidate:

• Previous retail experience preferred
• Fully bilingual in French and in English.
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
• High School diploma

The measures of success:

• Feedback from internal and external clients
• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.