Assistant Manager Of Operations Risk & Administration, Team Lead

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About The Role
Branch Location: 407-8th Avenue SW, Calgary
You will be responsible for the execution of strategy, ensuring risk elements are identified and mitigated at the Branch.
The Assistant Manager Risk Operations and Administration role oversees and manages compliance and risk related activities, ensuring elements are identified and mitigated for the entire branch team.
Responsibilities

• Build the capabilities of the team to enhance their ability to achieve financial and operating strategy.
• Oversee and monitor customer complaints and where possible handles resolution and/or escalates complex issues
• Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism either face-to- face or through an alternate channel
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Participate in business development programs within area of specialty to enhance product knowledge
• Responsible for the supervision of mutual fund sales business conducted within the branch (approve new accounts and monitor trading activity) and act as the primary point of contact for mutual fund customer inquiries requiring escalation
• Actively refer customers to other areas of HSBC where appropriate
• Provide training and development to others as related to operational and risk items
• Act as primary point of contact (or secondary as appropriate) for complex operational inquiries involving internal and external parties
• Motivate, coach and provide guidance to team members through regular and meaningful performance development.

Requirements

• Excellent problem solving skills
• Experience managing multiple projects with multiple deadlines
• A minimum of 8 years of mutual funds and operations experience within the financial services industry
• Proven ability to build and manage a team of high performing professionals
• Effective communication and customer service skills
• Excellent interpersonal skills to support the building of strong relationships with diverse groups of people
• Registerable as the Branch Manager under the applicable securities legislation
• University / College degree or equivalent work experience
• Excellent understanding of legislation and regulations within retail banking
• Sound knowledge of financial services products and services

Licencing/Accreditations

• Mutual Fund Licensing - requires completion of Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course
• Branch Manager Course offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers.

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.