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Team Lead - Operations

Company

One97 Communications Limited
Address Delhi, Ontario, Canada
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-05-17
Posted at 1 year ago
Job Description
  • Act as a systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility;
  • Analyse challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement
  • Work closely with the ticket sales team to create and implement best practices and procedures
  • Responsible for ticket sales reports.
  • Oversee all ticketed events, ensuring compliance with all relevant ticket laws
  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
  • Update and relay all box-office-related event information to each department and client
  • Perform other duties as assigned.
  • Direct the creation and control of the fiscal budget for the Box Office department
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days, and extended numbers of days
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Prepare all ticketing reports for and work with tenants on system training and related premium services ticketing
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Responsible for the daily processing of tickets.
  • Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting
  • Responsible for tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
  • Investigate and resolve ticket-related issues
  • Establish and maintain effective working relationships with internal/external customers
Requirements:
  • Be able to function in a fast-paced, high-pressure environment
  • Be able to work a flexible schedule, including nights, weekends, and holidays
  • Ability to be Proficiency in Microsoft Office applications
  • Knowledge of operational characteristics, services, and activities of the stadium, and arena;
  • Work quickly and accurately under pressure
  • Possess excellent customer service, organization, and computer skills
  • Bachelor’s Degree from an accredited college, business administration or another related field
  • Must have strong initiative and work ethic and be able to function without supervision
  • Must be able to communicate with all levels of the organization
  • Knowledge of principles of budget preparation and control
  • Minimum of 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility is good to have.