Administrative Assistant - Service Department

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations. The company has experienced a strong increase in business, particularly in the last 5 years.
You Love To

• Establish invoicing of work orders generated following a service call,
• Manage client requests for maintenance and repairs,
• Recommend to the clients preventative equipment maintenance during repairs,
• Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter,
• At all times, comply with the standards and policies regarding health and safety in the workplace.
• Consistently inform clients about the necessary work, including cost estimates,
• Sell and promote our mechanics services to clients,
• Determine the work that is subject to the warrantee,
• Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished,
• Partake in planning the work schedule of the service department,

You Have Ideally

• A vocational diploma in mechanics or parts,
• Functional English: an asset in order to serve the English-speaking clientele related to the position;
• Verbal communication skills, active listening, understanding of the client’s needs, organized (ability to coordinate many requests simultaneously) and a passion for customer service and sales!
• Experience as a technical advisor in the retail trade,
• You are passionate about agriculture, business or the industrial field,

We Offer

• 4 paid days per year are granted for personal or sick leave
• Workwear provided by the employer
• Ongoing training for our employees offered by our in-house trainer and by John Deere
• An annual amount to purchase new safety boots
• Corporate discounts for our employees and your family
• RRSP with employer participation after 3 months of seniority
• A monthly and annual team bonus plan
• Group insurance after 3 months of seniority

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 16 stores in Quebec or in Ontario!
Welcome to our JLD-Laguë family!