Account Manager Jobs

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Reports to: Regional Manager, Eastern Canada

Shift: 5 x 2; Mon – Fri, 8 hours per day

Location: Sudbury or Timmins, ON

Relocation: This position does not offer relocation

Responsibilities:

• Establish and maintain strong lines of communication to understand the customer’s operations, equipment needs, maintenance schedules/plans, and practices.
• Partner with customer’s senior management team to maintain existing long-term relationship and support the marketing and sales of equipment, parts, and services.
• Provide product and service support using value added selling techniques to maximize sales and profitability.
• Formulate accurate and timely equipment and service forecasts, pricing, quality, estimates and utilization reports.
• Respond in a timely fashion to customer inquiries related to all account matters such as products, parts and parts planning, availability issues, invoicing, equipment safety, warranty, and contract matters.
• Maintain Komatsu’s brand reputation as a mining partner in the region by demonstrating strong support and reliability towards the customer.
• Develop short, medium and long-term strategic plans ensuring alignment of equipment, parts and services to support the customer’s future mining operations.
• Develop and maintain client data utilizing customer relationships management (CRM) software.

Qualifications:

• Undergraduate degree in Business Administration, Marketing or related field considered an asset.
• Strong sales and financial acumen.
• Strong personal commitment toward an injury-free workplace.
• Proficient in MS office package.
• 5 years significant experience in heavy equipment, mining, or similar industry.
• Willing and able to travel up to 50% to remote mine locations.
• Excellent organizational, communication and interpersonal skills.
• Proven customer-centric approach to client management.
• Knowledge and experience with CRM platforms.
• Strong mechanical aptitude an asset.