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Customer Service Experience Manager Jobs

Customer Experience Manager - Victoria's Secret - Lime Ridge - Hamilton, On
By Victoria’s Secret & Co. At Hamilton, Ontario, Canada
Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Assistant Manager - Customer Experience Manager
By Laura Canada At Mississauga, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Service Manager Jobs
By Carelancer At Ontario, Canada
Stay updated on industry trends and best practices in customer service management.
Bachelor's degree in business administration, management, or a related field.
Proven working experience as a Customer Service Manager
Recruit, Manage and supervise a team of customer service representatives.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
Customer Experience Manager – Airports / Chef De L’expérience Client – Aéroports
By Air Canada At Halifax, Nova Scotia, Canada
A minimum of two years previous people management experience;
Customer Experience Manager – Airports
Skills & Abilities required are
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Toronto Area, Canada
Due to the importance of customer interaction, excellent English language skills are required for this position.
You will be selling to a knowledgeable clientele.
LOCATION - VAUGHAN (JUST NORTH OF TORONTO).
If you are a retailer, medium to high end fashion, or jewelry are suitable.
Having a vehicle to drive to and from work is the preferable mode of transportation.
Join a financially strong and growing company.
Senior Program Manager, Customer Experience Programs
By Coinbase At Surrey, British Columbia, Canada
Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Previous experience in Tech, Crypto, Finance or Fintech
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Senior Program Manager, Customer Experience Programs
By Coinbase At Toronto, Ontario, Canada
Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Previous experience in Tech, Crypto, Finance or Fintech
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Customer Service Experience Representative
By Aviso Wealth At Toronto, Ontario, Canada
If you have any experience in a digital company you are really on track
A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
Experience in the financial services industry could help, especially if it was with a customer experience leader
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Customer Experience Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Service Manager Jobs
By 3 Step Recruitment Inc. At Vaughan, Ontario, Canada
Related customer service management experience in manufacturing.
Update management on any concerns and inability to meet scheduled timelines.
Strong verbal and written communication skills.
Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.
Build and lead the customer service department ensuring a highly engaged and motivated team.
Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.
Customer Experience Manager Jobs
By Alumni Educational Solutions At Waterloo, Ontario, Canada
Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system
The following Team will report directly to the Manager of Customer Experience:
Creates action plans for areas to improve the customer experience; providing regular feedback to department heads
Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty
Reports on areas of opportunity to improve our overall customer experience
Excellent organizational skills to effectively plan, execute and direct resources
Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Ottawa Metropolitan Area, Canada
Work with a dynamic executive management group.
Excellent base salary - commensurate with experience, plus incentive and benefits.
Manage a leading retail fashion store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
LOCATION: OTTAWA WEST OF DOWNTOWN.
If you are this individual, then we are interested in talking to you.
Customer Service Manager Jobs
By Walmart Canada At Edmonton, Alberta, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Customer Service Agent (Sabre Experience Required)
By Swoon At Ontario, Canada
Work closely with Finance team to resolve invoicing issues as well as airline partners.
REQUIRED: Sabre ticketing experience in the travel industry
Strong communication skills, both written or verbal
Strong level of customer empathy and problem-solving skills
Engage customers with rebooking their travel accommodations and ensure that tickets are accurately and proactively changed and/or issued.
Resolve complex situations for passengers, communicate with airlines and identify best resolution for business and passenger.
Onstar Business Solutions (Obs) Customer Experience (Cx) Manager
By General Motors At Oshawa, Ontario, Canada
Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts
Experience working with Dealership Fleet Managers and Fleet & Commercial customers
Financial – understand and analyze financial performance and manage a P&L statement
Communication – oral, written, presentation skills (MS Powerpoint)
University degree (Business/Marketing) or relevant experience equivalent
Customer Service Experience or OnStar Experience – 3 years minimum
Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively