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Customer Experience Manager Jobs in Town of Markham, Ontario

Customer Experience Lead- Assistant Manager
By Laura Canada At Markham, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Experience Project Manager
By Grainger Canada At Markham, Ontario, Canada
Exemplary core project management knowledge and skills and expertise in the use of various project development life cycle methods and tools.
5-7 years of c project management and/or process improvement experience highly preferred
Proven relationship management skills that enable effective navigation in a highly matrixed organization and incorporates and fosters appropriate customer focus.
Coordinates formation and disbandment of project team, including effective stakeholder management.
Determines project scope, resource requirements, milestones, budgets and risks.
Manages scope to ensure commitments are achieved and takes the initiative to make propose adjustments and/or recommendations in project/program aspects.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Bracebridge, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Experience Manager - Victoria's Secret - Lime Ridge - Hamilton, On
By Victoria’s Secret & Co. At Hamilton, Ontario, Canada
Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Assistant Manager - Customer Experience Manager
By Laura Canada At Mississauga, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Part Time Customer Experience Manager
By Michaels Stores At Whitby, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Onstar Business Solutions (Obs) Customer Experience (Cx) Manager
By General Motors At Oshawa, Ontario, Canada
Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts
Experience working with Dealership Fleet Managers and Fleet & Commercial customers
Financial – understand and analyze financial performance and manage a P&L statement
Communication – oral, written, presentation skills (MS Powerpoint)
University degree (Business/Marketing) or relevant experience equivalent
Customer Service Experience or OnStar Experience – 3 years minimum
Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Customer Experience Manager Jobs
By SiftMed At St John’s, Newfoundland and Labrador, Canada
5+ years with proven experience in customer success management and/or sales roles.
Leverage customer success management tools to monitor customer interactions, track key metrics, and drive proactive engagement.
Familiarity with customer success management tools (e.g., Salesforce, Gainsight, Totango).
Develop and implement strategies to enhance customer experience and drive customer success.
Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
Excellent communication and interpersonal skills.
Manager, Customer Experience***Gestionnaire, Expérience Du Client
By IPEX Group of Companies At Oakville, Ontario, Canada
5+ years of experience in customer experience management, preferably in a manufacturing or industrial setting.
Experience managing a team, with a focus on coaching, mentoring, and performance management.
Proficiency in customer relationship management (CRM) software, survey tools, data analysis platforms, and other relevant tools.
Create and execute customer experience strategies aligned with IPEX's business objectives, focusing on key recommendation drivers and opportunities for improvement.
Design, implement, and analyze segment-specific Net Promoter Score (NPS) and customer experience surveys to measure satisfaction and identify areas for enhancement.
Drive continuous improvement of customer experience by regularly reviewing and optimizing customer touchpoints across all channels and implementing targeted initiatives.
Customer Experience Manager - Ottawa
By Tesla At Ottawa, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Michaels Stores At Milton, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Manager, Library Customer Experience
By City of Mississauga At Mississauga, Ontario, Canada
Demonstrated experience and success with change management
Experience in application of project management tools and strategies
Perform Duty Manager responsibilities for the Mississauga Library on a regular basis.
Reporting to the Manager, Central Library and Community Development, responsible for system-wide circulation services.
Oversee all public service Page responsibilities within Hazel McCallion Central Library (HMCL).
Superior communication (verbal, written and presentation), problem-solving, decision-making, and conflict resolution skills
Customer Experience Manager / Full Time (Remote)
By Bizagility LLC At London, Ontario, Canada

We are looking for a highly motivated and detail-oriented Customer Experience Manager to join our team. In this role, you will be responsible for providing exceptional customer service to our clients ...

Assistant Manager Customer Experience
By City of Richmond Hill At Richmond Hill, Ontario, Canada
Acts as a support to customer experience assistants in resolving customer issues, queries, and/or complaints.
Communication skills including the ability communicate appropriately to the audience using the correct level of language for understanding.
Demonstrated data and analytical skills.
Leadership skills including understanding and participating in change initiatives.
Duties and Responsibilities Cont'd (if applicable)
Contribute to relevant initiatives in RHPL’s strategic roadmap.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Seaforth, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Senior Research Manager, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Ability to manage multiple projects – strong quantitative research project management skills
Bachelor’s degree in marketing, business management, computer science, research or related field
Ideal candidates will have up to 5 years of quantitative market research experience
Expertise working with customer satisfaction/experience tools and methodologies preferred
Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset
Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues
Customer Experience Product Manager
By Kelly Services (Canada), Ltd. At Vancouver, British Columbia, Canada
• 5 years experience in Product Management or similar roles
• Work collaboratively with the cross functional teams to create a unified Digital Experience
• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.
• Problem Solving skills and ability to think outside the box
• Experience with CRM or Salesforce and/or Tableau is preferred
• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.
Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Retail Customer Experience Manager - Ladies Fashion - Saskatoon
By PeopleFind Inc At Greater Saskatoon Metropolitan Area, Canada
Work with a dynamic executive management group.
Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or
Excellent base salary - commensurate with experience, plus incentive and benefits.
PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.
Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
Customer Experience Manager - Fashion Retail - In Ottawa
By PeopleFind Inc At Ontario, Canada
Work with a dynamic executive management group.
Excellent base salary - commensurate with experience, plus incentive and benefits.
Manage a leading retail fashion store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
LOCATION: OTTAWA WEST OF DOWNTOWN.
If you are this individual, then we are interested in talking to you.
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Sr Manager, Customer Experience, Service
By 1Password At Canada
Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.
Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.
Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Part-Time Customer Experience Manager
By Michaels Stores At Saanich, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager – Airports / Chef De L’expérience Client – Aéroports
By Air Canada At Halifax, Nova Scotia, Canada
A minimum of two years previous people management experience;
Customer Experience Manager – Airports
Skills & Abilities required are
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Toronto Area, Canada
Due to the importance of customer interaction, excellent English language skills are required for this position.
You will be selling to a knowledgeable clientele.
LOCATION - VAUGHAN (JUST NORTH OF TORONTO).
If you are a retailer, medium to high end fashion, or jewelry are suitable.
Having a vehicle to drive to and from work is the preferable mode of transportation.
Join a financially strong and growing company.
Senior Program Manager, Customer Experience Programs
By Coinbase At Surrey, British Columbia, Canada
Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Previous experience in Tech, Crypto, Finance or Fintech
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Senior Program Manager, Customer Experience Programs
By Coinbase At Toronto, Ontario, Canada
Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Previous experience in Tech, Crypto, Finance or Fintech
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Customer Experience Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Jobs
By Alumni Educational Solutions At Waterloo, Ontario, Canada
Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system
The following Team will report directly to the Manager of Customer Experience:
Creates action plans for areas to improve the customer experience; providing regular feedback to department heads
Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty
Reports on areas of opportunity to improve our overall customer experience
Excellent organizational skills to effectively plan, execute and direct resources
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Ottawa Metropolitan Area, Canada
Work with a dynamic executive management group.
Excellent base salary - commensurate with experience, plus incentive and benefits.
Manage a leading retail fashion store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
LOCATION: OTTAWA WEST OF DOWNTOWN.
If you are this individual, then we are interested in talking to you.
Customer Experience Manager Jobs
By NewRich Network At Toronto, Ontario, Canada
A plus - experience with support, inventory management, small businesses, and working remotely.
Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)
Create and manage the team’s schedule against support hours of operation
Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.
Self-starter: You are naturally self-motivated and can manage your own time well.
Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional