Customer Experience Engineer Jobs in New Canada, Nova Scotia

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Enjoys offering help and delighting people with resolving issues brought forth to their attention.

Proficient with Automotive Electrical System, Circuitry, and Customization.

Able to listen, empathize, self-control, and be concise with communication in person, through the telephone, and through writings.

Innate Desire to Satisfy People.

Familiar with retail processes such as product inquiry, quotation, taking orders, modifying orders, shipment, returns, and warranty claims.

Salary base with holiday pay

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Establish/assign appropriate account management and internal governance implementation

Responsible for Talent Management, Motivating Teams and Career Development Strategies

Requires a minimum of ten (10) years managerial experience leading teams

Project and operational management expertise

Lead internal cross-functional team to create internal alignment behind each client experience with Innomar

Communicate and present end-to-end customer experiences succinctly to peers and senior management.

Experience in developing business cases, prioritization and presenting them to senior management for approval.

3. Performance metrics management of end-to-end experiences

Identify prioritization recommendations based on experience-impacting requirements.

Experience working in the digital health, health tech, or the corporate wellness benefits space

Integration of our services, creating a seamless experience

Interpersonal and relationship management skills to liaise with stakeholders and business units, to identify/manage data/information requirements

Critical-thinking skills to identify trends in customer experience, provide customer insight into results, and outline recommended options

Customer experience knowledge to provide expertise on customer experience issues

Project management principles and practices to coordinate projects, and develop and monitor implementation schedules within schedule and budget limitations

Minimum four (4) years of related experience

Qualitative and quantitative analytical skills to research and provide input on strategies, projects, and initiatives

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system

The following Team will report directly to the Manager of Customer Experience:

Creates action plans for areas to improve the customer experience; providing regular feedback to department heads

Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty

Reports on areas of opportunity to improve our overall customer experience

Excellent organizational skills to effectively plan, execute and direct resources

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Must have at least 1 year prior customer service, retail, or administrative support experience

109 Sky Blvd, Enfield, NS B2T 1K3

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions

The Manager, Customer Experience’s accountabilities include, but are not limited to:

·Overseeing all aspects of the customer experience, including

·All other duties and responsibilities as assigned

·A minimum of 3 years serving experience in the hospitality industry

·Hands-on experience in sales and the ability to deliver an excellent customer experience

·Effective listening skills, patience and tolerance when dealing with demanding customers

Relevant project management and/or market research experience an asset

Manage the launching and ongoing maintenance of research studies

Outstanding verbal and written communication skills

Excellent problem solving, critical thinking and analytical skills

Self-starter with superior organization skills who thrives in a deadline driven environment

Creation and maintenance of technical specifications in proprietary software for study questionnaires

Knowledge of Word and Excel and knowledge of Internet research methods

2 to 5 years of relevant experience (asset)

Projects and responsibilities that live up to your expectations and make you want to come to work every day

Welcoming passengers and providing friendly, proactive and quality customer service

Solve problems, e.g. those related to passenger complaints

Very good command of the French and English languages, both written and spoken

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Knowledge of Word and Excel and knowledge of Internet research methods

2 to 5 years of relevant experience (asset)

Projects and responsibilities that live up to your expectations and make you want to come to work every day

What We Can Offer You

Welcoming passengers and providing friendly, proactive and quality customer service

Solve problems, e.g. those related to passenger complaints

Great computer skills including knowledge and experience with customer relationship management software (CRM)

Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience

Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise

Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities

Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics

Proven ability to interpret and analyze data to enhance customers' experiences

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Communicate with Manager on Duty for direction and projects/tasks

Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:

Ability to meet the physical requirements of the job:

Ability to multi-task and manage multiple projects at once

Be ready and able to assist customers in the absences of a Client Advisor

Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit

Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products

You'll maintain an updated knowledge of the organization's product, services, and customer service policies

You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge

Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)

Excellent reading, written and verbal language skills (English)

Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400

Proactively identify improvement areas to enhance customer experience and operational efficiency;

At least 2 years of relevant professional experience;

Excellent communication skills and ability to influence senior stakeholders;

Prior experience in the online gaming industry will be considered a strong asset.

As a Customer Experience Analyst you will:

Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

· Leverage technology to create digital capabilities and automation where possible

· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas

· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience

· Drive cross-functional focus on Customer Outcomes, Value, and Experiences

· Relevant industry qualifications, specifically in insurance preferred

· 10+ years of experience working in leadership with call centre/sales operations

Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)

Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.

Role involving team management opportunities

Overall strong English Reading, Writing and Speaking Skills

Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.

Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack