Customer Experience Engineer Jobs in Toronto Avenue, Morris, Manitoba

Relevant project management and/or market research experience an asset

Manage the launching and ongoing maintenance of research studies

Outstanding verbal and written communication skills

Excellent problem solving, critical thinking and analytical skills

Self-starter with superior organization skills who thrives in a deadline driven environment

Creation and maintenance of technical specifications in proprietary software for study questionnaires

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Communicate with Manager on Duty for direction and projects/tasks

Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:

Ability to meet the physical requirements of the job:

Ability to multi-task and manage multiple projects at once

Be ready and able to assist customers in the absences of a Client Advisor

Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit

Proactively identify improvement areas to enhance customer experience and operational efficiency;

At least 2 years of relevant professional experience;

Excellent communication skills and ability to influence senior stakeholders;

Prior experience in the online gaming industry will be considered a strong asset.

As a Customer Experience Analyst you will:

Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Minimum of 5 years of management experience required.

Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.

Strong knowledge of customer experience best practices, support methodologies, and industry trends.

Customer Retention and Relationship Management:

Define and implement a customer experience strategy aligned with the organization’s vision and goals.

This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager

Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests

Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset

Excellent oral and written communication skills

Experience working with designers and copywriters to produce effective print and digital materials

Ability to manage multiple deadlines within a fast-paced environment

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction

Experience in CS&L, working collaboratively with customers and sales

Experience in fast-moving consumer goods or consumer packaged goods company

SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset.

Customer orientation, strong influencing, and communication skills

2 years of experience on CPG or Pharmaceutical industries.

A plus - experience with support, inventory management, small businesses, and working remotely.

Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)

Create and manage the team’s schedule against support hours of operation

Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.

Self-starter: You are naturally self-motivated and can manage your own time well.

Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.

Knowledge of Asana and project management experience.

Responsible for budget management and invoicing on responsible projects.

Owns Your Expertise - empowers themselves and demonstrates strong knowledge in experience marketing and data driven strategy.

Assess and set necessary program KPI's and then track, report and analyze performance of programs to deliver the optimal customer experience.

Ability to autonomously lead and effectively manage projects as well as key stakeholders.

Minimum of 5+ years of marketing experience with a preference to customer experience marketing.

3. Performance metrics management of end-to-end experiences

Communicate and present end-to-end customer experiences succinctly to peers and senior management.

Experience in developing business cases, prioritization and presenting them to senior management for approval.

Identify prioritization recommendations based on experience-impacting requirements.

Experience working in the digital health, health tech, or the corporate wellness benefits space

1. Detailed persona (all customer and employee types) journey maps with clear alignment to enterprise capabilities & solution architecture

Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.

Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.

Experience with influencing cross-functional partners in informal and formal settings to get things done.

1 year of retail experience preferred

A Victoria’s Secret & Co Customer Experience Lead

All Store Leadership Team responsibilities include:

Creating and updating technical documentation, including user guides and knowledge base articles.

2+ years of experience in support engineering, software engineering, or related field.

Experience in a customer-facing support role or engineering experience with a desire to be customer-facing.

Experience with support engineering for a technical product, or as a software engineer for a technical product

Knowledge of programming languages such as Go, Java, Python, or C++.

Knowledge in gRPC or Protocol Buffers.

Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products

You'll maintain an updated knowledge of the organization's product, services, and customer service policies

You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge

Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)

Excellent reading, written and verbal language skills (English)

Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400

· Leverage technology to create digital capabilities and automation where possible

· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas

· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience

· Drive cross-functional focus on Customer Outcomes, Value, and Experiences

· Relevant industry qualifications, specifically in insurance preferred

· 10+ years of experience working in leadership with call centre/sales operations

Be an expert in Callia products and demonstrate this knowledge (floral and non-floral) to customers.

Develop and publish best-in-class customer experience responses

Analyze and optimize processes and systems, ensuring the best customer experience while managing business needs

One year experience in hospitality and/or customer service is an asset

Very personable, with extraordinary customer service skills and genuine empathy, practiced in a professional setting

Demonstrated experience with problem-solving on the fly

Experience in financial services or financial products is an asset.

Act as our customers' first point of contact; solving problems and answering questions in a timely, professional, and friendly manner.

Assist customers who need help understanding the functionality and services available through the Neo App.

Provide long-term solutions and support to our customers by escalating bugs and product issues.

Pursuing an undergraduate degree in business, arts, or a related field.

You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication, and empathy.

Review, monitor, and assist new customer system set-up, including SAVI data management and reporting.

Support customers including implementation, administration, monitoring, training, testing, change management of the Optisolve software and hardware.

Other duties as assigned. Candidate Profile: Experience and Skills:

Strong interpersonal skills when dealing with a wide range of customers with varying computer abilities

Experience in Windows O/S & Mac, iPad Devices, Google workspace, Office 365 and CRM Applications Education:

Create customer onboarding and training, including updates on LMS/knowledge base sites and documentation.

You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.

You have participated in an employee group benefits plan as a plan member at a prior employer

You will get competitive benefits and group RRSP plans.

You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.

You contribute to solutions and add to the team functions.

You provide elevated support for all client inquiries.