Customer Experience Associate Jobs

S2B Inc. is an e-commerce company managing multiple websites and conducts business on multiple sales platforms. We are a young company growing at an accelerating rate and are seeking for a FULL-TIME Customer Experience Specialist who possesses a genuine desire to satisfy and delight people with the superior level of service we promise to our customers.

Must-Have Qualifications

• Proficient with Automotive Electrical System, Circuitry, and Customization.
• Able to listen, empathize, self-control, and be concise with communication in person, through the telephone, and through writings.
• Innate Desire to Satisfy People.
• Familiar with retail processes such as product inquiry, quotation, taking orders, modifying orders, shipment, returns, and warranty claims.
• Excellent Communication Skills
• Fluency in English.
• Customer Service Experience
• Enjoys offering help and delighting people with resolving issues brought forth to their attention.
• One will need to understand the function of switches, fuses and relays, relationships between wattage, voltage and amperage, and be familiar with the anatomy of a car.

Nice-to-Have Qualifications

• Experience with Zendesk.
• Experience with Salesforce.
• Experience in e-commerce company/settings.

Benefits

• Advancement opportunities available
• Health/Dental/Vision/Life Insurance
• Generous paid time off
• Salary base with holiday pay
• 401(k) with match
• Free snacks!

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