Customer Experience Associate - Duncan

Requisition ID: 179531

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

Part-Time - 15 Hours/Week

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey By

Our Customer Experience Associates are people-centric and connect with customers in a relatable way.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Nurturing rich, long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Processing day to day transactions

Is this role right for you? In this role you will:

• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Demonstrate an eagerness to learn and determination to succeed
• Explain complicated concepts simply

– We’d Love To Work With You If You

Do you have the skills that will enable you to succeed in this role.

• Are available to work a flexible schedule
• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
• Are comfortable in simple sales situations

What’s in it for you?

• A competitive compensation and benefits package
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers
• Internal training to support your career growth and enhance your skills
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

Location(s): Canada : British Columbia : Duncan