Associate Technical Account Manager Jobs in Manitoba

3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Escalate customer issues to management when appropriate.

Create knowledge base content to capture new learning for reuse throughout the company and user base.

Bachelor’s Degree or equivalent experience

Experience working with Windows Server Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Previous experience in a technical support role

Exceptional written and verbal communication skills

Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets

This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits

Data-driven mentality that’ll allow you to draw insights and tell a compelling story to improve partner's performance and relationships

Detail oriented mindset and can thrive in an ever-changing environment

- Proven experience as a Data Analyst, proficient in SQL and Excel spreadsheets

- Strong customer service skills and aptitude for client interactions

- Fully remote role with optional access to the Toronto offices a few days a week

- Ability to work with large volumes of data

OUR VIRTUAL DOORS ARE OPEN!

Self-starter with excellent time-management skills

Superior relationship management and interpersonal skills

Excellent written and oral communication skills; experience delivering compelling presentations to large audiences

Manage the overall relationship with the assigned accounts

Develop, manage, and nurture relationships with accounts, increasing their affinity for Notified’s products, adding new contracts, and likelihood of renewals

Proactively manage pipeline; input, monitor, and update opportunities using our CRM in a timely fashion

- Deep knowledge of the logistics of SaaS application development, distributed systems, and release/version management

- Incident management experience for critical issues impacting a production environment

- Practical hands-on experience and working knowledge of SQL and APIs (HTTP REST)

- Working knowledge of the Linux command line and Git

- Experience initiating and driving significant process improvements in the past, leading to better customer outcomes

- Excellent communication and presentation skills

Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

Knowledge or experience in Retail and Consumer Goods industry a plus.

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies.

Knowledge of software development process and design methodologies

Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects

Strong knowledge and experience with Relational Databases and SQL

Defining clearly the "what" (as opposed to the "how") and manage the delivery of the "what"

Helping identify and execute on technology evolutions to improve Platform capabilities

Ensuring new features can be managed and configured by the Operations team to support feature adoption and success with customers

Experience with entire development cycle or projects, and doing so in a fast-paced workplace

Participating and contributing in all PMLC phases

them to skilled candidates who are actively looking on the job market.

• MUST HAVE sales, business development or cold calling experience

• Previous recruitment experience is a nice to have.

• Sustain and grow current business by developing and maintaining strong working relationships

• Actively pursue new business opportunities by researching new customer groups, new clients

• Formally meet with potential clients and make convincing proposals and presentations in order

4+ years of knowledge and experience in Technical Consulting and Professional Services, including direct responsibility for growing new client revenue streams

3+ years experience managing teams through project deliverable workflows.

Demonstrated experience building relationships with client executives and leaders

Experience managing the financials of a seven figure portfolio of work

2+ years’ experience monitoring quality assurance of projects

Demonstrated experience in negotiations and difficult conversations

Have 1-2 years of experience in a client-facing relationship building, such as a customer support, account management, or sales role

Have strong planning, organization, and time management skills with the ability to multitask and manage priorities;

Have excellent communication and interpersonal skills, with the ability to build and maintain relationships both in person and remotely;

Have strong analytical and problem-solving skills, with the ability to analyze data and make data-driven recommendations;

Familiarity with the higher education market;

Experience working in or closely with a SaaS business;