Associate Technical Account Manager Jobs in British Columbia

3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Escalate customer issues to management when appropriate.

Create knowledge base content to capture new learning for reuse throughout the company and user base.

Bachelor’s Degree or equivalent experience

Experience working with Windows Server Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Technical sales or product management experience is an asset

Collaboration with Product Management and Product Development teams on features, fixes, and new products

10+ years in sales/account management and business development

Directly manage and grow OEM customer accounts in North America

Account Manager for APAC accounts and North American distribution accounts

Excellent written, verbal communicating and presentation skills

Excellent time management skills and the ability to multi-task.

Uncapped Commission opportunities once transitioned to an Account Manager

Comprehensive medical and dental benefits.

Partner with Senior Account Managers to learn the business and fundamentals of the position.

1-4 years of B2B/B2C sales experience, including experience outbound calling

Intermediate skills with MS Word and Excel are required.

Manage all pre and post sales activities for strategic customers

Manage customer expectations, measure / monitor key account metrics, coordinate

Experience working with / managing OSAT relationships

Excellent oral and written communications skills

Highly professional, self-motivated and self-managed individual

Experience implementing / overseeing online escape prevention strategies at Assembly & Test

A Technical Account Manager at NextHop

·IT experience supporting customer environments.

·Experience troubleshooting networks, servers, applications.

·Self-started, can manage tasks and a schedule, stay busy

·Excellent interpersonal and customer service skills

·Excellent verbal and written communication skills