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User Services Support Assistant, Great Library, Legal Information - 14 Hours/Week (Onsite, Toronto)
Company | Law Society of Ontario |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Legal Services |
Expires | 2023-10-02 |
Posted at | 8 months ago |
JOB PURPOSE
- A college diploma or progress towards completing a library technician program
- Commitment to working assigned shifts
- Operational grasp of technology concerning information delivery, electronic publishing and access
- A minimum one year client and/or customer service-related experience preferably in a library environment
- Understanding of practical customer service principles
- Knowledge of the Law Society, its mandate, rules and governing legislation
- Familiarity with Library computer systems, related software applications and on‑line search techniques
- Provides operational support to library users (activating photocopiers and workstations, managing book charge‑out equipment) and supplies quick reference / directional assistance to patrons on assigned shifts.
- As a member of the Great Library team, assists library users in locating the Great Library’s print and electronic resources.
- May handle various financial transactions and activities, including credit card processing.
- Collaborates closely with other Great Library team members, providing information and aid to ensure timely, accurate and comprehensive responses to reference service needs.
- Participates in the evaluation of user requirements and refers users to appropriate team members as needed.
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