Testing Centre Support Officer - International (I/O: September 2023 - February 2025)

Status: Initiatives & Opportunities: September 2023 – February 2025

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell

Payband: G

Rate of Pay: $30.87

Posting Date: August 24th, 2023

Closing Date: August 30th, 2023 at 7:00 pm EST

Please be advised that according to Full Time Support Staff Collective Agreement, Article 17.1, preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College. Should a suitable candidate not be found, external candidates will be considered.

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Testing Centre Support Officer – International

The Testing Centre Support Officer – International supports, implements, evaluates, and promotes testing services for the Mohawk Testing Centre including Assessments for Success and Pre-Admission Testing (virtual and in person), External Testing, Accommodated Testing, Missed and Makeup Testing.They will also be responsible for supporting other student success initiatives at all campuses as required.

The incumbent will support all students and applicants, with a focus on International, by facilitating academic, admissions and placement testing.

The position requires strong collaboration with the International departments, as well as a high level of troubleshooting and analysis on a daily basis, to ensure the efficient administration of all academic testing that takes place at the Testing Centres and other student success initiatives.The position requires a high level of professionalism, ability to navigate a complex and high paced environment.The incumbent must be comfortable, stay calm and have strong communication skills when working with International students, external clients and faculty members.A familiarity with data manipulation and technical troubleshooting is also required. Additionally, legal and ethical statutes are reviewed and interpreted to ensure that Mohawk College is compliant with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Responsibilities

The duties of this position include, but are not limited to:

Operations and Programming

• Write and then determine the best means to disseminate the reports once prepared
• Technical and administration troubleshooting for applicants testing remotely
• Meet, inform and offer solutions to research needs of the department
• Directly supporting International students and applicants to ensure accurate test bookings policies and procedures are being followed
• Extract, compile, manipulate, verify and input data into customized databases to foster smooth testing process for students
• Day to day operations of the Testing Centre including External Testing, Academic Testing (Accommodated and Missed/Makeup Testing), Assessments for Success and Pre-Admissions testing, pre-admission testing for International students including virtual and in-person test administration, arranging for invigilators, answering staff inquiries, troubleshooting student scheduling conflicts and coordinating testing session
• Troubleshoot and resolve system problems

Information and Data Management

• Manipulate and input data from online student test bookings ensuring students are correctly booking their test appointments
• Consult and initiate, as needed, close communication with the Testing Centre Manager to assist in the preparation, manipulation, retrieval, compilation and analysis of data as required for various research projects
• Plan, consult and organize Assessments for Success sessions required by all incoming students to the college
• Liaison with students in their home country as required to provide support for virtual pre-admission testing
• Managing the scheduling and registration for all incoming testing requests
• Provide direct oversight and coordination of pre-admission virtual testing for International Students

Student & Staff Liaison

• Participate in regular staff meetings with the manager and team
• Participate in and follow all departmental safety training and precautions
• Be familiar with the following policies:Testing Centre Policy, Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
• Establish and maintain rapport with all third-party software technical support International students and applicants with writing their tests.

Other Duties

• Oversee the scheduling and administration of External Proctoring services by liaising with other colleges and academic institutions requiring services and learners writing at the Testing Centres
• Provide support to Testing Centre part-time staff and invigilators
• Preparing for upcoming testing cycle by contacting and meeting with all effected departments, verifying testing policies, training staff members, preparing communication to send to students and faculty, identify efficiencies in processes
• Troubleshoot technical difficulties within the college setting where serving students is the first priority

Other duties as assigned.

Qualifications

The successful candidate will have:

• 2-year diploma in Office Administration, Education, or a related field
• Skilled in technical troubleshooting
• Excellent ability to work with students with disabilities / navigate student and faculty situations professionally
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community
• Excellent operational knowledge of all related systems, software and databases
• Excellent communication skills and ability to liaise with other administrative and academic areas
• 2 years of experience in a relatable role
• Experience with college-wide assessments, preadmission testing and accommodated testing practices/protocols

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/