Tesla Advisor - Brampton

What To Expect
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
• Perform additional responsibilities as assigned to meet business needs
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
• Conduct direct deliveries from Delivery Centers to customer homes
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Execute customer documents on delivery day
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets

What You’ll Bring

• Ability to work evening hours, weekends and holidays in a retail environment
• Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
• Great attention to detail with strong organization and communication skills
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Strong sense of team mentality and reliability
• At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
• Ability to obtain appropriate state licensing, where applicable
• Ability to understand and convey business issues and technical concepts
• Legal right to work in Canada
• Proficient with Microsoft Office suite and CRM tools
• Must be able to successfully pass a pre-employment background check

Compensation Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.