Tenant Services Coordinator Jobs

Catalyst Community Developments Societyis a not-for-profit real estate developer, owner, and manager/operator with over 500 affordable rental homes currently in operation, and over 800 additional homes and60,000 sq. ft. ofcommunity program space currently in various stages of development across BC. We are a group of passionate, hard-working, dedicated people. We work hard, enjoy what we do, and believe strongly in our mission to build community and provide vibrant, affordable, and inspiring places to live and work.

We are currently seeking aTenant Services Coordinatorto join our team. The successful candidate will be patient, kind, and possess a positive attitude with strong attention to detail and accuracy.The Tenant Services Coordinator will be responsible for ensuring tenant satisfaction and managing the leasing process for residential and commercial properties. They will work closely with property managers and other staff to provide exceptional customer service to tenants and prospective tenants.

Reporting to the Director of Property Management, your responsibilities will include:

• Participating in regular meetings with property managers and other staff to discuss tenant issues and provide updates on property management activities.
• Conducting an annual tenant satisfaction survey.
• Coordinating move-ins and move-outs, including conducting inspections and coordinating with property managers and maintenance staff.
• Conducting property showings and tours for prospective tenants.
• Managing the leasing process for residential and commercial properties, including advertising, showings, tenant screening, lease preparation, and move-in coordination.
• Other duties as assigned by the Director of Property Management in support of the Catalyst Property Management Team
• Responding to tenant inquiries, requests, and complaints in a timely and professional manner.
• Conducting annual tenant income testing.
• Coordinating repairs and maintenance requests, including dispatching vendors and ensuring work is completed to a satisfactory standard.
• Leading the Catalyst “Community Connections” program which includes landlord-led or supported social events, workshops, and “Town Hall meetings”, as well as support for resident-led community building initiatives.
• Maintaining a positive relationship with tenants and ensuring their satisfaction with property management services.
• Screening prospective tenants by reviewing applications, conducting credit and background checks, and verifying references.
• Conducting regular property inspections to identify and address issues before they become problems.

Qualities

• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals.

Qualifications/Experience

• Post-secondary education in property management, business, or a related field is preferred.
• 3-5 years of experience in customer service, leasing, property management, or a related field.
• Proficiency in Microsoft Office, Google Suite, Mac and PC operating systems. Experience with YARDI and/or property management software is an asset.
• Knowledge of the Residential Tenancy Act and other relevant legislation is an asset.

What We Offer

• Opportunity to help develop a growing property division with strong foreseeable demand and support highly socially impactful work.
• Hybrid work environment (work-from-home and on-site), with optional office space available for those who so desire to work in the office.
• Competitive compensation, including eligibility for bonus.
• Flexible schedule.

If you think you’d be a good fit for us and for this role, please send your resume in pdf format to [email protected] with “Tenant Services Coordinator + Your Name” in the subject line.We look forward to hearing from you.This is a hybrid remote full-time position located in Vancouver, BC.This posting will remain open until filled.