Technical Account Manager - Google Cloud

United States | Canada | Work from home | Remote |

Why You?

Are you able to bridge the gap between business, finance, and the technical sides of our customers' businesses to optimize their overall GCP strategy? Can you help improve performance, reliability, security, cost efficiency, operations, and system designs? Can you give advice on cloud economics and value realization frameworks, processes, and solutions to optimize cloud consumption and maximize value? If you Love Your Data™ and enjoy solving complex business and technical problems and want to Love your career then this could be the job for you!

What will you be doing?

• Attend quarterly business reviews and executive sessions to better understand business and technical needs.
• Work with Pythian and Google sales teams to identify opportunities to partner with customers and Google to expand customer use of GCP and/or offer Pythian-led infrastructure, data and application development projects.
• Providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
• Supporting Pythian’s customer adoption of Google Cloud services, like Google Compute Engine, Resource Manager, Google Kubernetes Engine, BigQuery, Security Command Center and many more.
• Resolve the most complex of customer issues (escalating to Google directly when necessary) working with our customers and their teams to support and guide issues/escalations to resolution.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.
• Help customers understand the opportunities for cloud optimisation, rightsizing, automation and their cost saving abilities.
• GCP consumption reporting using BigQuery, Google Sheets and LookerStudio, providing supplemental billing reporting monthly etc.
• Conduct regular touch-points with customers to review their cloud strategy and provide updates on best practices and provide Google Cloud product updates.

What do we need from you?

• Certifications such as Google Certified Professional Cloud Architect, Google Certified Professional Data Engineer, AWS Certified Solutions Architect - Professional or AWS Certified DevOps Engineer - Professional will be a major plus!
• Strong experience in a customer-facing role, interfacing with stakeholders, driving customer technical cloud implementations or cloud transformation programs.
• Cloud FinOps experience would be great!
• Experience supporting customers in one or more of the following: cloud operations (launch/capacity planning, product release management), technical support, escalation management.
• This is a “wish list” and there will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian. While we realize you might not have everything to be the successful candidate for the Technical Account Manager - Google Cloud job you will likely have skills such as;
• Experience using IaC and DevOps tooling.
• Significant experience in Google Cloud Platform (GCP) is preferred with experience in other public hyper-scale cloud providers, especially AWS and Azure, is a huge plus.

Why Pythian?

Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 450 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. If you are a TAM; live in the US or Canada; love your data™ and want to love your career then join us!

Disclaimer

For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.

Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

The successful applicant will need to fulfill the requirements necessary to obtain a background check.

Applicants must be legally authorized to work in their country of residence permanently– Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work.

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