System Administrator Jobs

Worker Sub-Type:
Regular
:
The successful candidate will be accountable to support and lead base Operating System(s), with the primary focus on our MacOS development and deployment, Security patching and vulnerability remediation for the end-user desktop environment. In addition, the candidate will work closely with key team members, partners, and customers to deliver solutions and environments that are used enterprise wide. These current and future solutions must be directly coordinated with our enterprise-focused products and services working towards our ultimate zero-trust company goals.
Responsibilities

• Maintain deployment server and application health and compliance.
• Improve the stability, end-point security, and efficiency of systems at BlackBerry.
• Responsible for the development, testing, implementation, rollout, reporting, and support of BlackBerry’s MacOS deployment, along with working knowledge of our other enterprise OS offerings, using Configuration Management tools (eg. Jamf, Rudder, Landscape, SCCM/InTune).
• Responsible for Vulnerability Remediation on end-user systems, including regular cadence patching and Zero Day Patching.
• Research, innovate, and where possible automate approaches for system administration.
• Effectively handle customer issues and escalations and ensure customer satisfaction.
• Capacity plan, determine future needs, and investigate new products and features to support new growth, acquisitions, and divestitures.
• Provide world-class support and reinforce customer confidence.
• Deliver premier support to internal employees directly while also assisting with technical consultations and issues from internal and external partners.

Skills And Qualifications

• Bachelor's Degree in Computer Science, Engineering or equivalent professional experience of at least 5 years.
• Technical experience with Security Patch Management, Vulnerability Remediation and Zero-Day patching on an enterprise level.
• Consistent record of improving the security posture of enterprise systems through the use of strong authentication and credential management.
• Experience with a variety of Configuration Management Applications with a priority towards MacOS tools such as Jamf, SCCM, and Rudder and their solutions and processes, Multi-factor Authentication and Active Directory.
• Excellent judgment and decision-making skills with the ability to balance several priorities while continuing to meet deadlines.
• Strong customer service orientation with a keen sense of urgency and priorities.
• Experience delivering authentication services to cloud providers such as AWS and Azure.
• Outstanding problem-solving skills with the ability to break down complex problems into relevant user stories.
• Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders.
• Ability to understand and digest technical information quickly.
• General understanding of ITIL process, certification preferred.
• Excellent written and oral communication skills with the ability to effectively communicate and collaborate with information technology professionals, senior management, auditors, and vendors.
• Working knowledge and experience of Application Packaging and deployment techniques.

Scheduled Weekly Hours:
40