Supervisor, Lob Planning & Special Projects

JOB TITLE: Supervisor, LOB Planning & Special Projects

DEPARTMENT: Community Services

POSTING NUMBER: 105454

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour workweek

LOCATION: Hybrid Model – when working onsite, you will report to the location of 8 Nelson St W.

SALARY GRADE: 6

HIRING SALARY RANGE: $95,679.00 - $107,639.00 per annum

MAXIMUM OF SALARY RANGE: $119,599.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: June 7, 2023

CLOSING DATE: June 21, 2023

Area Of Responsibility

The core mandate of Brampton’s Recreation Division is to deliver exceptional and sustainable community-based recreation services for our residents. Our team has the important responsibility to plan, develop, deliver and evaluate programs and services that respond to the evolving needs of our community.

We provide a hub for all residents to drop-in and connect, enhance their social lives in a safe, open and welcoming environment, and develop skills that are meaningful to them. Our Centres are spaces where residents can access services that respond to their leisure needs; whether they are searching for sports programs, health and wellness, an outlet for artistic expression, or opportunities to explore new programs in science and technology, our Division offers a space and a program for everyone.

Through an analytic and data driven approach, it is our responsibility to understand the core requirements of our communities, including their diverse social needs and the complex factors contributing to how they are able to access recreation in their day to day lives.

The strength of our team resides in the work each and every individual in our Division contributes through their skills, dedication and passion for creating safe, healthy and vibrant communities.

Role Summary

• Provide central support for all Lines of Business (LOB), accounting for $8-10 million dollars of revenue through strategic guidance and facilitation.
• Liaising with LOB Team members to resolve problems and proactively design solutions to create an optimal customer service experience through annual reviews and goal setting processes.
• Develop and formulate a clear understanding of Brampton’s position, and role in delivering amenities, services, program integration and support facilities that will support the vibrancy of the community’s Recreation infrastructure where applicable.
• The Supervisor will contribute by advancing the strategic priorities of the Division through innovative practices.
• Accountable for leading a team to assist in the execution of projects and plans through research, analysis and monitoring of relevant factors such as technological and organizational resources to meet service standards, budget, timelines, policies and guidelines in alignment with Recreation and corporate strategic direction.
• Provide advice and recommend activities relating to divisional and cross-departmental policy-driven projects and programs identified by the Manager, Recreation Planning and/or Director of Recreation.
• Contribute as a member of the Recreation Supervisor team in the formulation of philosophy, mission, goals and objectives related to the provision of excellent services and programs. This role is responsible to assist in the development & management of key initiatives from inception and business case to deployment and post implementation review for the Recreation division.
• Manage two Coordinators and provide guidance to a Research Analyst with areas of responsibility that include, but are not limited to: program analytics and performance measurement; special studies and projects; LOB plan development; overall divisional Rates & Fees process.

Key Accountabilities

As part of the Recreation Planning team, the Supervisor, LOB Planning will be accountable to:

• Model a culture of innovation, transparency and inclusion.
• Provide objective strategic advice to the Manager, Recreation Planning and Director, Recreation.
• Complete sessional and ad-hoc reporting for the entire division.
• Be accountable for sessional and ad-hoc reporting for the entire division including but not limited to sending out periodic reports (i.e. quarterly or sessional) to monitor trends by LOB and facility.
• Conduct thorough analysis around participation, revenue and program hours along with extensive benchmarking and liaising with the Line of Business teams.
• Conduct research, assess findings, and recommend best practices for implementation while providing pro-active strategic advice on high profile, critical issues
• Spearhead the creation of Line of Business Plans (3-5yr strategic plans) through cross-functional team management and influence.
• Provide critical analysis, guidance and advice to leadership.
• Lead, manage and drive projects that harmonize with the goals and objectives of the Recreation Division.
• Be responsible for complete financial modelling and providing guidance to hired Consultants for various long-term strategic plans and analysis.
• Prepare reports, analysis and present to senior stakeholders on the status of initiatives.
• Identify and execute actions to ensure projects achieve the divisional objectives.
• Manage effective relations with levels of government, agencies, community groups and internal and external stakeholders.
• Be accountable for the annual Rates & Fees process across all recreation Lines of Business to provide a consistent lens when evaluating and implementing price increases / decreases.
• Seek opportunities for innovative approaches in program and service delivery.
• Conduct research, assess findings, and recommend best practices for implementation.
• Lead, manage and drive projects that harmonize with the goals and objectives of the Recreation Division.

Direction Exercised

Provides direction, advice, guidance and technical leadership to staff:

PROJECT MANAGEMENT

• Assist in the design and development of the overall project delivery strategy including creation and execution of project plans by monitoring relevant risk factors that impact project direction and progression.
• Develop project outlines, descriptions and implementation plans to support departmental initiatives.
• Prioritize projects to ensure that the needs of internal and external stakeholders are met.
• Identify areas for improvement and initiate research, development and implementation activities to ensure cost efficiencies while maintaining customer service.
• Coordinates across departmental boundaries and reviews timelines of other project deadlines to avoid conflicts in terms of resources.

STAFF MANAGEMENT

• Manage, coach, consult and influence staff to promote effective employee relations and encourage innovation, productivity and service excellence.
• Provide advice, counselling and leadership to staff in the areas of career development, training requirements and performance enhancements; supervise staff, providing guidance and reviewing work performance.
• Identify staff development needs and establish development plans; assess staffing needs, participate in the recruitment process and assist in recommendations concerning the selection of staff.
• Interview, recruit and hire staff to optimize delivery plans and meet customer service standards.
• Establish clear and appropriate governance to effectively manage programs and services.
• Provide leadership, coaching, staff performance management and development plans in formal progress and annual review to identify and monitor performance gaps, skills and training assessment, recruitment and staffing to meet current and future team needs.
• Conduct performance management formal process and annual reviews.

RELATIONSHIP MANAGEMENT

• Engage cross functionally with other departments and senior management.
• Deal directly with other levels of government, external consultants, contractors and the general public, and prepare responses to concerns from the public, stakeholders and Council.
• Build and maintain relationship with internal/external clients, and core business stakeholders to promote and build well-developed service levels that drive business solutions.
• Negotiate with vendors, internal stakeholders and consultants to ensure optimal resources are utilized to meet business deliverables.

BUDGET MANAGEMENT FINANCIAL ACCOUNTABILITY

• Use of effective resource and expense management at all times to meet corporate policies and guidelines.
• Assist in the preparation of team budget; monitor budget and control spending.
• Monitor and control the budget, ensuring approvals and spending are consistent with operating objectives to ensure budget compliance.
• Establish and recommend budget requirements based on operational activities to ensure effective resource and expense management at all times.
• Establish and recommend budget requirements based on operational activities to ensure effective resource and expense management at all times.

CORPORATE CONTRIBUTION

• Develop plans and strategies to protect the City’s interests including negotiations and agreements with the other municipalities and agencies.
• Gather information regarding direction of the division and the organization to ensure current and future needs are being met; implement changes as they apply to achieving long-term division goals.
• Keep abreast of internal/external market and related industries to anticipate, assess and implement project plans that will enhance service solutions and customer service satisfaction.
• Effectively apply project management methodology and implement project strategies by researching, analyzing, and evaluating existing methods, procedure and protocols to ensure overall business needs have been addressed.

CUSTOMER SERVICE

• Provide high quality customer service and commitment by developing collaborative and productive partnerships with key stakeholders both inside and outside the department that result in customer service satisfaction.
• Partners with other supervisors and leaders to ensure collaboration and alignment of initiatives.
• Provide expertise and guidance to internal and external stakeholders on specialized enquiries and convey complex issues to influence decision-making.
• Provide technical expertise and guidance to internal/external stakeholders and staff regarding LOB project goals and objectives in a professional and timely manner.

COMMUNICATION AND REPORTING

• Communicate and deliver the overall project delivery strategy in a well-organized information and training session through effective presentation and facilitation skills.
• Prepares reports and updates to senior management and council including briefing notes.
• Continuously review project direction and progress to provide subject matter expertise, well developed reporting and communication to key stakeholders and senior management.

TEAMWORK AND COOPERATION

• Ability to foster engagement, debate and discuss building of consensus to achieve Strategic Plan goals and objectives.
• Ability to work collaboratively within a team environment to achieve Strategic Plan goals and objectives while respecting diverse cultural backgrounds and perspectives.
• Demonstrate success developing and implementing multi-faceted Strategic Plans for diverse stakeholders with wide-ranging impacts.
• Work well within diverse groups to achieve common goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.

Selection Criteria

EDUCATION:

• Undergraduate University Degree (Business Administration, Management, Social Sciences or Public Administration or related field) is required.

Required Experience

• Proficiency on Computer programs, Microsoft Office and project software
• Strong understanding of pricing structure and methodology
• Project Management experience and methodology with respect to strategic plans, and projects
• 5-7 years of municipal experience
• Strong analytical skills
• 1-2 years of supervisory experience (Facility Management, Full time or Part time staff)
• Demonstrated ability to draft and edit clear and concise reports and presentations, and justify them to senior staff, elected officials and at public meetings as required

Other Skills And Assets

• Broad Knowledge of Municipal Government and applicable Legislation
• Strong understanding of Recreation and the role it plays within the Community Services portfolio
• Experience working with Building Design and Construction teams for new facility development
• Computer proficiency including experience using CLASS software
• Advanced Analytical skills for complex problem solving
• Well-developed Relationship Management skills to interface with clients and vendors
• Well-developed Customer Service skills and commitment to provide high quality service
• Experience being the liaison for Line of Business teams to Senior Management
• Experience facilitating large groups
• Project Management skills and methodology leading projects of medium to large complexity
• Well-developed Presentation Skills: Ability to facilitate workshops and lead meetings
• Advanced knowledge of Recreation Rates & Fees process
• Experience drafting Corporate Reports, Business Plans and Feasibility Studies
• Well-developed Negotiation skills to negotiate with vendors, internal stakeholders and consultants to ensure optimal resources are in place to meet project deliverables
• Experience in a Community Centre with knowledge of operations as well as programming schematics
• Various tests and/or exams may be administered as part of the selection criteria.
• Experience managing external consultants
• Ability to lead and motivate staff, promote a safe environment and ensure staff comply with legislative standards

Alternate formats will be provided upon request.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment quoting reference #105454 by June 21, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.