Student Guidance Officer Jobs

Description

Position at Toronto School of Management

About Toronto School Of Management

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

Niagara College and the Toronto School of Management have partnered to offer Niagara College's most sought-after programs in the City of Toronto, Ontario. Toronto, like the Niagara Region, is a hub of tourism and business in Canada and is one of Canada's largest and most multicultural cities in a country known for its diversity. Now students have the ability to access incredible employment opportunities in two of Canada's greatest regions.

Through the Niagara College and Toronto School of Management partnership, the Toronto School of Management delivers Niagara College programs and services at the Toronto campus, providing high standards of instruction and student services. Students that study at the Toronto campus will receive a Niagara College credential upon graduation.

Primary Purpose

Toronto School of Management is currently seeking a Student Guidance Officer who has the commitment and drive to help students achieve their greatest success. The Student Services Advisor – Program Specific will be responsible for managing and coordinating academic-related activities and resources for all students within the Niagara College Toronto. The role holder will assist with overseeing student experience and provide ongoing support and guidance to all students enrolled in the each of NCT’s specific programs, in addition to providing a high level of commitment to excellence and integrity in serving all key stakeholders.

Specific Responsibilities

• Front-line students from a specific program and provide excellent customer service by ensuring students receive efficient resolutions to their issues/ complaints in person, via phone follow-ups, emails, or online meetings.
• Coordinate and optimize the student flow on campus.
• Effectively plan and support the team in the student orientation.
• Actively participate in webinars, events, Q&As, info sessions (on campus and online) and collaborate in planning, organizing, and facilitating Student Services initiatives for students.
• Closely work with the Student Services Manager, the Student Services Officers, and all department heads, to improve customer service and enhance the student experience.
• Communicate with students regarding any changes or important notifications.
• Perform other related duties incidental to the work described herein.

Position Requirements

• Proficient in Microsoft Office
• Minimum 1-2 years’ experience working in a Private Career College and with international students.
• Excellent Customer Service skills.
• Excellent time-management skills and ability to prioritize effectively.
• Undergraduate degree in a relevant discipline required.
• Excellent English communication skills, both oral and written.
• Builds trusting and productive relationships with all stakeholders.
• Acts with ethics, accountability and integrity and demonstrates sound judgment and respect for the individual in all interactions with others.
• Ability to work under pressure and meet tight deadlines.