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Student Services Specialist Jobs
Company | Northeastern University |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-10-05 |
Posted at | 8 months ago |
About The Opportunity
- Meeting individually and in group settings with students to offer guidance on topics related to overall student experience.
- Develop and execute regular extra-curricular events to enhance overall student experience, including events that address the needs of a large international student population.
- Develop resources and trainings to ensure that the campus is prepared to address student issues.
- Develop and distribute student communications across multiple platforms, including a regular student newsletter and Yammer posts.
- Support the development and ongoing operations of campus student interest groups and organizations.
- Support management and delivery of student Orientation events for students in all programs and colleges.
- Support regulatory compliance functions, including distribution and auditing of student enrollment agreements.
- Working with other Northeastern offices and staff members as necessary, manage and support resolution of student concerns and emergencies.
- Serve as the first point of contact for all campus learners.
- Assist with the development of a communications strategy and send regular communications to the campus learner population.
- Maintain a deep understanding of university and student policies, proposing and creating campus specific student policies as needed.
- Ensure that the full range of university services (including WeCare, OSCCR, DRC, Library, Health Services, ITS, ODEI, Registrar) are available and easily accessible for campus learners.
- Develop and maintain intimate knowledge of learner experience, through activities such as personal interaction, direct observation, and solicited feedback.
- Serve as the point person for student concerns and crises; triage and identify the core issues that the student is having to guide the student through the various campus units in order to streamline issue resolution.
- Manage annual recruitment and training of student leaders/mentors
- Support major annual events, including September & January Orientations, faculty Orientation, and campus graduation ceremonies
- Oversee a diverse portfolio of student programming and co-curricular events that align with the student services mission
- Create and manage opportunities for student leadership and engagement
- Facilitate surveys of campus students and focus groups to maintain up-to-date information on campus student experience; implement changes on the basis of data.
- Analyze survey results to identify student trends and issues and extrapolate strategic recommendations to address.
- Collaborate with the Registrar’s Office, enrollment management data team, university-wide admissions teams, and campus operations to ensure accurate and complete data for local campus students.
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