Specialist, Supply & Logistics Jobs

Requisition ID: 58707
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, Yummly and InSinkErator. In 2022, the company reported approximately $20 billion in annual sales, 61,000 employees and 56 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This Role In Summary
Whirlpool Canada is seeking qualified candidates for the role of Specialist, Supply & Logistics. This role is onsite.
This individual is responsible for the day to day planning and successful execution of all direct to site Builder and Home deliveries across Canada. This includes but is not limited to daily interaction with Builder and 3rd Party partners to ensure understanding of requirements, appointment confirmations and order statuses are understood and completed.
In this role you will also be involved in the development of processes and metrics to support continuous improvement.
Your Responsibilities Will Include

• Analyze exception billing by Local Distribution Center and work with cross functional 3rd Party Partners to validate occurrences
• Manage Builder & Home Delivery requirements on a daily basis ensuring sufficient capacity and adherence to customer/ site requirements
• Develop Standard Operating Procedures, (SOP) and training to support day to day delivery processes
• Obtain and manage deliver quotes as required
• General support for all customer inquiries around delivery confirmation, product returns and site/customer requirements
• Utilize Route Planner by Descartes to determine route efficiency
• Build and develop positive working relationships with all Local Distribution Centers, (LDC) and external partners
• Troubleshoot appointment issues and conduct root cause analysis
• Collaborate with Customer Service in regards to delivery escalations
• Review routing metrics and continuously improve
• Review and analyze post-delivery survey results and support reporting of Key Performance Indicators, (KPI)
• Assist in the implementation of metrics into SAP/BW and Tableau
• Answer capacity and delivery questions for our process partners
• Ensure completion and accuracy of delivery status updates

Minimum Requirements

• High School Diploma or GED
• 2+ years’ experience in an Administrative or Coordination role

Preferred Skills And Experiences

• Descartes Route Planner experience
• Self-driven and motivated, Customer centric thinker, Quick learner
• Excellent written, verbal, and interpersonal communication skills
• Experience in Whirlpool processes
• O rganization and time management skills
• 2+ years’ experience in Transportation or Supply Chain
• Bachelor's Degree in Business or Supply Chain
• Handle multiple tasks, and meet defined deadlines
• Experience in solving practical issues and engaging cross-functional teams to reach consensus

RSRWH
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Twitter , LinkedIn , Instagram and YouTube .
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.